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Service Manager

Stable version 1.1.0 (Compatible with OutSystems 11)
Uploaded on 21 February 2020 by 
 (3 ratings)

Service Manager

IT Service Management application to manage IT Incidents, Problems and Change Requests thru a simple ITIL based workflow.
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IT Infrastructure Library (ITIL) based Service Management application including modules to manage Incidents, Problem and Change Requests.  

Application includes a Self Service Portal for End Users as well as a Knowledge Base

Release notes (1.1.0)
  • Added audit fields for problem and change tables
  • Fixed business logic around audit history
  • Add Service Actions to expose update records functionality
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