Juan Ramirez

Created on 12 March 2019

Traditional web

5.0

(3 ratings)

0 reviews

284

Details

IT Service Management application to manage IT Incidents, Problems and Change Requests thru a simple ITIL based workflow.

IT Infrastructure Library (ITIL) based Service Management application including modules to manage Incidents, Problem and Change Requests.

Application includes a Self Service Portal for End Users as well as a Knowledge Base

Release notes (1.1.0)

Added audit fields for problem and change tables
Fixed business logic around audit history
Add Service Actions to expose update records functionality

Reviews (0)

Tags

Support options

This asset is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from who created this asset.

Dependencies

OutSystems Charts Web

1.1.3

OutSystems Sample Data

1.0.27

OutSystems UI Web

1.8.2

Application Objects

Service Manager has 65 AOs.

Team

Staff

Champion

Compatible with

Version 11

↳11.9.2 or higher

↳11.7.6 to 11.9.0

↳11.0.542 to 11.0.615

Database:

All

Asset consumers

No consumers yet.

Weekly downloads

Related assets

The OnTrack open source application template offers powerful, yet simple, project tracking and collaboration, to support fast continuous delivery of your applications. Integration with OutSystems App Feedback allows end-to-end follow-up by the project teams on new requests and issues reported by your users. Pick this pre-built app and customize it at will to fit your specific delivery process. Watch a quick overview video of OnTrack .

1766

The Directory sample app is a full-featured responsive application that allows you to centralize your employee contact details and make it available to the whole organization. It works across all devices providing your employees a great user experience. The best part is that this app is fully customizable to your specific needs.

3186

Manage the floor plans in your company. Classify spaces (office, meeting room, server room, storage, open office), classify occupation types (manager, developer, sales man, ...)

8616