service-manager

Service Manager

Stable version 1.1.0 (Compatible with OutSystems 11)
Published on 21 February 2020 by 
5.0
 (3 ratings)
service-manager

Service Manager

Details
IT Service Management application to manage IT Incidents, Problems and Change Requests thru a simple ITIL based workflow.
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IT Infrastructure Library (ITIL) based Service Management application including modules to manage Incidents, Problem and Change Requests.  

Application includes a Self Service Portal for End Users as well as a Knowledge Base

What’s new (1.1.0)
  • Added audit fields for problem and change tables
  • Fixed business logic around audit history
  • Add Service Actions to expose update records functionality
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