Stable Version 2.0.1 (O11)
Also available for 10, 9.1, 9.0
Published on 20 April 2019 by 
Cases Team
Cases Team
Created on 05 August 2014


What’s new (2.0.1)
  • Bypass email fetching when POP email account is not properly configured
  • EmailAccout_IsConfigured action that informs whether the account provided is properly configured
The Cases Manager sample app is a full-featured application that allows you to control and keep track of all customer requests and interactions. This app can be easily customized to your unique business needs, and fully integrated with your existing systems.
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The Cases App provides easy to use interfaces that work great on every device and includes a lot of built-in functionality that you can use out of the box:

  • Manage customer cases reported through the Cases or Customer Portal, or via email;
  • Monitor all open cases by status and priority;
  • Keep a complete history of interactions during the full life cycle of a case;
  • Integrated with POP3 email account - emails sent by customers automatically create new cases;
  • Keep a FAQs list to centralize common case resolutions.

This application is part of a portfolio that serves as an example of Service Actions implementation.

As in the image below, the portfolio is composed of 4 applications and 5 core services in 3 different business areas: Human Resources, Sales & Marketing and Operations.

The implementation follows the best practices described in this documentation.

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