Field Services BO

Stable Version 1.0.0 (OutSystems 11)
Published on 30 June 2020 by 
Field Services Team
Stable Version 1.0.0 (OutSystems 11)
Published on 30 June 2020 by 
Field Services Team
Field Services Team
Created on 30 June 2020

Field Services BO

Field Services Backoffice provides support for managing the field services operations, from easily assigning the right technician for each work order through a simple drag and drop mechanism, to having the location of each worker shown on a big map.
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The Field Services solution is composed of 2 applications:

Field Services Mobile 

The Field Services sample app provides easy-to-use interfaces designed for tablet devices, and includes significant built-in functionality:

  • Rich dashboard to facilitate the planning of the workday, based on scheduled work orders
  • The dashboard provides a map that shows the location of the day's remaining work orders
  • Once a service is selected, a map shows the path to the customer
  • Inventory checks to ensure all parts are available for planned work orders
  • Review customer’s service details and past purchases to enable field technicians to offer new service upgrades 
  • Information on customer’s special requirements or home configurations
  • Wizard guided installation process
  • Add comments using speech-to-text functionality
  • Work order confirmation by the customer using a signature on glass
  • PWA Ready

Field Services Backoffice (this app) 

  • Contains a dashboard with the current location of all technicians and a summary of the day's work orders. 
  • A Plan screen allows managing the assignment of technicians to work orders fastly and easily using drag and drop.
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