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Case Management framework

Stable version 1.5.3 (Compatible with OutSystems 11)
Uploaded on 24 August 2022 by 
 (15 ratings)

Case Management framework

The Case Management framework accelerates the creation of custom-fit business process and case management apps, by extending the capabilities provided by Business Process Technology (BPT).
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This framework includes actions that help you add functionalities to your case management app, such as:

  • Process audit - Keep track of process transactions during the entire life cycle of a case.

  • Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.

  • Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.

  • Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

Would you like to see a Case Management app already implemented? Check OutTracker app in Forge. OutTracker is a customer service web app that showcases the Case Management framework capabilities.

Release notes (1.5.3)
  • Updated references to Common Shared Services version 1.11.0
  • Fixed an issue in the Case_GetActivitiesTimeline action where assignments to a group were not being taken into account.

Reviews (4)
6 Jun (2 days ago)
in version 1.5.3
No logic to delete cases. Makes data migration impossible. Avoid if possible
4 Apr
in version 1.5.3
It costs 120AOs.
Workflow builder depends on this framework.
So if you use workflow builder, you have to buy more than 300 AOs.
in version 1.5.2
Case Management framework is a great component from Outsystems team. It provides workflow automation that is much more exhaustive than the BPT solution. Good documentation from the team as well. 
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