Case Management framework

Stable Version 1.3.1 (OutSystems 11)
Published on 6 Apr (8 days ago) by 
Created on 24 August 2020

Case Management framework

The Case Management framework accelerates the creation of custom-fit business process and case management apps, by extending the capabilities provided by Business Process Technology (BPT).
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This framework includes actions that help you add functionalities to your case management app, such as:

  • Process audit - Keep track of process transactions during the entire life cycle of a case.

  • Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.

  • Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.

  • Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

Would you like to see a Case Management app already implemented? Check OutTracker app in Forge. OutTracker is a customer service web app that showcases the Case Management framework capabilities.

What’s new (1.3.1)

Bug Fixes

  • Pagination in the new search APIs is now working correctly.

  • The CreatedOn field in the results of the Case_GetActivities now returns the Case’s CreatedOn field instead of the activity.

  • IsResponseTimeExceeded field in the Case_GetActivities result is now being correctly calculated.

  • Case_Initialize could launch a Case Definition is not valid error if the Case isn't generated by the Launch On mechanism of the BPTs. This issue is now solved.

Reviews (1)
27 Mar (3 weeks ago)
in version 1.3.0
The case management framework is - for me - a huge time saver. Besides the fact, that it is easy to create case flows, it is also highly flexible to even build the most complex scenarios. There is still room for some additional and more complete documentation :-) Some parts of the framework are hard to figure out without an example or documentation. 
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Case Management framework has no dependencies.
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