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OutSystems R&D

Created on 24 Aug

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The Case Management framework accelerates the creation of custom-fit business process and case management apps, by extending the capabilities provided by Business Process Technology (BPT).

This framework includes actions that help you add functionalities to your case management app, such as:

Process audit - Keep track of process transactions during the entire life cycle of a case.
Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.
Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.
Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

What’s new (1.0.1)

New features:

You can now programmatically skip an activity by using the new Activity_Skip action from the CaseServices_API.
You can now search for activities assigned to several groups by using a list of comma-separated GroupIds with the Case_GetActivities action from the CaseServices_API.

Improvements:

Renamed the CaseServices_API action HumanActivity_GetActionList to Activity_GetActionList.
In the Case_CloseActivity and Case_CloseActivityAsync actions from the CaseServices_API, deprecated the GroupTypeId parameter. Now, to make a closed activity visible to a Requester end user set the IsVisibleToRequester parameter to True.
Deprecated the IsTerminal attribute of the Status entity. Now, you must explicitly close cases using the Case_Complete action from the CaseServices_API.

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