Case Management framework

Stable Version 1.1.1 (OutSystems 11)
Published on 14 December 2020 by 
Created on 24 August 2020

Case Management framework

The Case Management framework accelerates the creation of custom-fit business process and case management apps, by extending the capabilities provided by Business Process Technology (BPT).
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This framework includes actions that help you add functionalities to your case management app, such as:

  • Process audit - Keep track of process transactions during the entire life cycle of a case.

  • Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.

  • Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.

  • Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

What’s new (1.1.1)

New Features

  • You can now remove tags from cases by using the Case_RemoveTag action from the CaseServices_API.

  • You can now delete case instances using the Case_Delete action from the CaseServices_API, making it easier to manage cases which may have been created by mistake.


  • Now updating the priority of a case to the same priority it already has doesn't add a history event.

Showcase application
You can now find a showcase application (OutTracker) on the Forge which is built using the CMf and demonstrates how to use some of the features CMf has to offer.

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