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Case Management framework

Stable version 1.5.3 (Compatible with OutSystems 11)
Uploaded on 24 August 2022 by 
 (18 ratings)

Case Management framework

The Case Management framework accelerates the creation of custom-fit business process and case management apps, by extending the capabilities provided by Business Process Technology (BPT).
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This framework includes actions that help you add functionalities to your case management app, such as:

  • Process audit - Keep track of process transactions during the entire life cycle of a case.

  • Delegation - Allow end-users to manage delegations and absence periods. Include services and logic bundled for activities to have delegations into consideration.

  • Access Control - Keep track, and control, access to all case instances that are or were once associated with a certain end-user or group.

  • Service-level agreement (SLA) management - Configure specific SLA for process and activities taking into account specific calendars.

Use the Case Management framework to deliver your fit-for-purpose Case Management app faster and easier.

Would you like to see a Case Management app already implemented? Check OutTracker app in Forge. OutTracker is a customer service web app that showcases the Case Management framework capabilities.

Release notes (1.5.3)
  • Updated references to Common Shared Services version 1.11.0
  • Fixed an issue in the Case_GetActivitiesTimeline action where assignments to a group were not being taken into account.

Reviews (7)
3 Sep
in version 1.5.3
Overall a great experience working on CMF.
by Brax
19 Aug
in version 1.5.3
Locked app that creates errors by default in their own demo.

Error executing query.
Source Name: DataActionGetCases
Endpoint: screenservices/OutTracker/MainFlow/RequestList/DataActionGetCases

Can't open it to fix it yourself, cant debug, can't get a solution. Not supported or maintained judging from the other forum posts.
23 Jun
in version 1.5.3
Framework is working well, easy to customize.
But 120 AOs is a big deal.
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