OutTracker

Stable Version 1.2.0 (OutSystems 11)
Published on 6 Apr (13 days ago) by 
Stable Version 1.2.0 (OutSystems 11)
Published on 6 Apr (13 days ago) by 
Created on 14 December 2020

OutTracker

Details
OutTracker is a customer service web app that showcases the Case Management framework capabilities on medium complexity apps. It showcases a full-featured customer service workflow with case creation and assignment integrated with BPT, SLAs, auditing events, emails, and more.
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If you’re interested in seeing what the Case Management framework (CMf) has to offer, then this is the app for you.


This app is modelled according to a typical customer service workflow and uses the CMf to implement functionalities that are common in case management type of apps. Some of the pre-built features available in the CMf that you’re able to see in OutTracker are:

  • Case creation

  • Listing, filtering and searching tasks

  • Assigning, picking-up or releasing tasks

  • Escalating tasks

  • Enabling comments under a case (incident/request) context. These can be internal, to promote communication between support teams (the operators), or customer-facing, as a communication channel with the customer.

  • Defining SLAs for tasks and how to send an email notification when that SLA expires

  • How to display a timeline with full traceability of what happened to a case, based on process auditing events of the CMf

  • Tagging cases and giving you the ability to connect similar cases

  • Creating sub cases which are automatically linked to the parent case

  • Bootstrapping the app with your own data

 

Please note that this app requires the Case Management framework.
Check the Case Management framework documentation to learn more about the framework and how to use it to create your own case management apps.

What’s new (1.2.0)

New Case Management framework Search APIs

This version of OutTracker now uses the new Search APIs that were released in version 1.3.0. of the Case Management framework.


You will now be able to see how to take advantage of these use-case focused APIs in an optimized development experience with better performance. 

Reviews (1)
21 Jan
in version 1.0.0
very good, tks for sharing !
Category
Applications, Helpdesk & support
Support Options
This component is not supported by OutSystems. You may use the discussion forums to leave suggestions or obtain best-effort support from the community, including from OutSystems R&D who created this component.
Dependencies
See all 2 dependencies
Requirements
Platform:
11.8.0.12006
Database:
All
Stack:
.NET
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