Manage all your IT support management system with a simple tickets application, supported with BPT and SLA time control.
Based in a three role system (Registered for common users, Technitioan for IT personnel and Administrator for System Admins), give you the power to manage all your company IT needs.
-Ticket auto assign (get always technitian with less active tickets) with possibility to reassign (changing the BPT task to the new technician);
-SLA configuration by admins;
-Real time SLA time in ticket detail;
-Audit table for better historic compreension.
-Easy access to tickets in technician detail page.
-Core & Services in an independent module.
-BPT Activities custom taskbox (you can deactivate EPA Taskbox for better UX).