Hi,
My ODC Personal Environment is stuck in a continuous hibernation loop and cannot be awakened.
Every time I attempt to wake up the Development stage via the ODC Portal, the process fails after a short time and the status automatically reverts back to "Hibernated". I am also prompted for an activation code that fails validation because the infrastructure is unreachable.
Since Personal Edition users do not have access to standard ticket support, could a Community Manager please help reset or re-provision my personal environment on the server side?
Tobias
Hello.
You do have access to support portal. Worst case, you need to provide Activation Code to open one (that you have).
If not, activate your PE O11 to get an activation code and specify on the text it is related to the other.
May take a while since it is basically weekend, but will get fixed.
Hi Nuno,
thanks a lot for your quick reply. Unfortunately, the activation code from the ODC Portal (Personal Edition) isn't being accepted. I just checked the ODC portal again; the environment is back online now without any action on my part. Next time it hangs, I’ll try out your suggestion regarding O11. Tobias