[Employee Onboarding] Employee Onboarding application Error

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Swati Raghuwanshi

Question

Forge

Hello All,

I downloaded the employee on-boarding application from the forge everything is working perfectly but I am not able to sent a mail to the new hires. This step is not working. I even configured the email settings in application manager. Do i need to add any other component or configure something?

Please help

12 Jun 2017

Gonçalo Martins

Staff

Hello Swati.

Have you configured the Email Configurations inside Service Center?

See in the image above:

14 Jun 2017

Swati Raghuwanshi

Hello Goncalo,

Thanks for your reply. Yes I have done all the above configurations. I am getting the following error. Is it outsystem's error or my server's?

Time of Log	eSpace	Message	Module	Server
2017-06-15 13:04:59	EmployeeOnboarding (Employee Onboarding)	Error sending email 14: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 208.253.116.2:25 at System.Net.Sockets.TcpClient.Connect(String hostname, Int32 port) at #H2c.#G2c.#j3c.#G2c()	Email	E265N-DV2YKR	Detail

15 Jun 2017

Gonçalo Martins

Staff

Hello Swati.

From the error you're getting I would say that it appears to be a connection issue.

Try using the TELNET command with a "25" after the host ID or IP address to test it.

Or even a problem with the DNS name resolution (maybe if you have a server being internal, it can't resolve its own external DNS name).

15 Jun 2017

Swati Raghuwanshi

Hi Goncalo,

I will look into the DNS name error. Thanks a lot . Your advice was helpful. :)

15 Jun 2017

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