We are piloting a proof of concept with Outsystems and part of this pilot would be creating a CTI application with screen pop.


I haven't been able to find any information about setting up telephony integration with Outsystems.   Does anyone have experience with this or have any suggestions about best practices?

Hi Josh,

You can use this forge component to fulfill your requirement.

https://www.outsystems.com/forge/component/2413/phonecall/


Hope this will help you

This component looks like a module to place new outbound calls.   What I'm looking for is a way to interface with an existing Avaya call on our PBX, gather call data and create a screen pop using data from that call.