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2026-01-19 15-49-48
Ankit Gangrade
Champion
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Unable to connect personal environment with version 11.53.10 and more
Question
Personal Environment
Service Studio

Unable to connect personal environment from service studio version 11.53.10 and more 

I have tried with version 11.53.10, 11.53.12, 11.53.13,  and 11.53.14

  1. OS: Windows 8.1
  2. Installed .Net version 4.8 
  3. Tried using "https://<personal environment>"  as well
  4. When tried to login using username and password, nothing happen even after clicking on login button again and again.
  5. My Environment is up and running
  6. Have tried by signing up with another email and new environment as well, issue exist.

It is giving me below issue 






1
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05 Sep 2022
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2023-01-19 12-23-07
Abhinav Shilwant

Hi Ankit,

Go through this link.

If your problem still persists I would suggest you to open a technical support case here.

Best Regards,

Abhinav

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05 Sep 2022
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2023-07-12 04-21-28
Ivan Maulana

Hi Ankit,

I have the same problem and until now still can't login. i've follow this post and also try to activate TLS1.2 on my machine  but did't work.  you can also open a technical support case here maybe you have a little bit  different case.  

Last my choice is reinstall operation system.


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06 Sep 2022
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2026-01-19 15-49-48
Ankit Gangrade
Champion
  • I have reinstalled current version
  • Installed 10 different versions
  • worked against TLS1.2
  • Factory reset my laptop
  • Tried to connect with another laptop
  • Nothing worked
  • Raised a support ticket


Thanks for your comment.



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06 Sep 2022
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

I have the same problem, since a few days, on a Windows 7 laptop.

EDIT: I have word OutSystems is looking into it.

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06 Sep 2022
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2023-07-12 04-21-28
Ivan Maulana

Hi Ankit,

I just got information, this issue only in personal environment on windows 7 and 8, My suggestion is that you can upgrade the operating system to Windows 10 for now, until the outsystem resolves this issue.

I have upgraded to windows 10 and it worked,

Thanks and good luck


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06 Sep 2022
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

Heh, if upgrading to Win 10 was that easy, I would've done that long ago 😄.

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06 Sep 2022
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2023-07-12 04-21-28
Ivan Maulana

Replying to Kilian Hekhuis' comment on 06 Sep 2022 15:19:53

Maybe you have a little bit  different case. because in my issue have solved with upgrade Win 10.


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06 Sep 2022
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

Replying to Extenv's comment on 06 Sep 2022 16:12:09

Yeah, but what I mean is that upgrading Windows 7 to Windows 10 isn't easy; it takes a lot of time, and whether your apps are also upgraded is questionable...

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06 Sep 2022
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

Ok, I think the problem is that the PEs started using TLS 1.3, which is not supported (at least not out of the box) in Windows 7:

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06 Sep 2022
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2020-09-15 13-07-23
Kilian Hekhuis
 
MVP

I just tried (on Windows 7), and I got a connection again! Haven't heard officially it's solved, but I count my blessings 😄.

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13 Sep 2022
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