Yesterday, 2022/09/15, at 12am Japan, I registered to take the Associate Reactive Web Developer 11 exam through Prometric.
I have prepared well to prepare for the exam. I entered the ProProctor app at 11:45 a.m. and had a meeting with the supervisor. I have confirmed ID, passport. Because the conversation was in English, it took me a bit of time, the supervisor asked me to press Exit. I asked the proctor that it was almost time for the exam, what if I press Exit? The superintendent confirmed to me that it was okay.
I pressed Exit according to the proctor and logged back in, after a while another proctor informed me that the exam session was over. And I was unable to participate.
I used the voucher to take the test, so can I get the voucher back to re-register or change the test date?
If possible, I would like to change the test date and switch to the offline test in Japan.
Looking forward to helping, Thanks.
Hi Viet,
First thing you can contact training@outsystems.com (as mentioned in the reply above).
After contact there will be a ticket automatically created for you.
And according to your provided information I believe that you are in Japan now. So you can call this number and mention about your ticket number. This may help you get support earlier.
And since you are not take the exam so the Outsystems training team may help you reschedule the exam.
Good luck,
Khuong
Hello Nguyen.
You can complain in Prometric site https://www.prometric.com/contact-us
Or with training@outsystems.com
If I recall correctly, after usage, you can't switch the exam language or from offline to online.
Case [#2736425] Yesterday, October 10, 2022, at 2:45 am in Vietnam, I registered to take the Associate Traditional Web Developer 11 exam through Prometric.
I was well prepared to prepare for the exam. I entered the ProProctor app at 02:20 a.m. and had a meeting with my supervisor. I have confirmed my ID, passport. Since the conversation was in English, it took me a bit of time, the supervisor texted and asked me to press Exit.
I pressed Exit under supervisor and logged back in, after a while another supervisor confirmed my personal information then texted and the supervisor left. And then I entered the code and name and was not able to join anymore.
I used the voucher to take the test, can I get my voucher back to re-register or change the test date?
If possible, I would like to change the test date and switch to the offline test in Vietnam.
Looking forward to help, Thank you.