App Feedback Connector - Getting Forbidden error 403 while configuring JIRA account.
I need one clarification. I'm trying to connect Application Feedback to JIRA using App Feedback Connector component. Successfully configured this and getting feedback and created tickets in JIRA using my Personal JIRA Trail Account.
When I tried to configure with my Project JIRA account getting Forbidden error 403 and sometimes Unauthorized error.
This is may be the issue with the JIRA Access what I'm having (May be only view). Since it's a free account I may have admin rights (to create, view)
Can anyone help me with this?
Thanks
Hi Valarmathi,
I think this is not an Outsystems issue, you might need to check with your JIRA admin about granting appropriate access. If it works with your personal JIRA and not the Project JIRA, the Project administrator on JIRA can certainly sort out access for that.
If your query is related to a specific forge component (like App Feedback Connector) , then please tag that forge component to your question to gain attention from the creators. This also helps responders to focus only for the features of that particular forge component.
I have moved the question to the component's subforum, thanks.
Hi Ravi,
Thanks for your reply, I checked with my JIRA team. Since I'm able to login in to JIRA and this is the PAT they replied me I can connect to JIRA and they asked to change the authentication to Bearer. I made the changes. Now the Base URL is,
And the Header part is
I used the Personal Access Token generated from the JIRA account and append the text "Bearer". I'm passing these values as input parameter (Authorization Header). Am I in a right path or missing something.
Getting All Exception error "Failed to parse response of the method 'Myself' of the 'Atlassian' REST API:Parsing '': Unexpected character encountered while parsing value: <. Path '', line 0, position 0 "
Please assist me.
Thanks,
Valarmathi
Try using these credentials in Postman and see what's the API response to your /Myself URL call.
I've a question for you. Were you able to configure everything when installed the component App Feedback To Jira? The configuration url is <YOUR_ENVIRONMENT_URL>/AppFeedbackToJira/Home.aspx
Yes I can get into that page and when I tried to configure it I'm getting this error. Tried with Postman getting 401 Unauthorization error.
Note : Able to configure with my Personal JIRA account using Basic Authentication