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An annoying auto logout problem of Outsystems home Page
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Hi everyone,

I'm having some problems with the OS Page, and it's really annoying and happened for a long time.

Does anyone know how to escape from those problems? 

Thank you!

1. When I search on Google for some information, then click on the result of Outsystems's articles.

The web tab reloaded several times and auto-logged me out by redirecting to this link.

https://success.outsystems.com/logout/logout

I need to use Incognito mode to access the article.

2. Very often, when I try to access some page of Outsystems, It redirected me to the link that has ...ExceptionHandle and again logged me out of the systems.

I did clear the cookies and it will work fine for some hours, but after that problem keeps appearing again.

It's not my own problem because my colleagues are facing the same problems.

3. When I tried access some source from Learn tab in profile. 

I showns the Valid permission screen.



2020-07-29 19-08-40
Sanjay Kumar Sahu

Hello Kiet,

I was also facing this issue for last couple of days. This is related to OS migration of training material for new user experience. Though they are mapping old URLs to new one, sometimes it breaks. So most of your bookmarked links wont work and will get you this logout screen. What I did was, I logged  in to my profile, then selected Training menu and specific guided path/course. This is working fine for me now. Try this.

2024-10-09 04-44-30
Bhanu Pratap

Hi Kiet,

I thought it was happening for me only but now I know its an old issue.

That's true it is really annoying when you just logged in and after few minutes it gets logout automatically even though the other login session is active. I don't know why but it irritates when you are checking something out and need to login again and again.

2025-12-04 09-01-03
Kiet Phan
Champion

@Bhanu Pratap 

Yes, It still happen until now, make searching for outsystems document really annoying.

2024-10-15 10-08-31
Tiago Ribeiro
Champion

I've been dealing with the same behavior for a couple of months now. It's all over the site: when I interact with the forge / forums / ideas, when I'm looking for documentation, etc.

Really frustrating :/

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