Hello,
I am trying to implement the adobe sign in a project and while sending an agreement to sign with a pdf file, i always get an e-mail saying that i cannot create the agreement because am exceeding the 100 pages limit, even though i am uploading a single page file.
If i try to send an agreement with a word document it works fine.
Did this issue happened to anyone already?
Hi @João Ganchinho,
If you are receiving an email regarding "exceeding the 100 pages limit" error while sending an agreement with a PDF file, there might be a few things to consider:
- Make sure that the PDF file you're uploading is indeed a single page and doesn't contain any hidden pages or additional content. You can try opening the PDF file separately to confirm its page count.
- Adobe Sign might have different limitations for PDF files compared to Word documents. It's possible that the PDF file format you're using has certain characteristics that are causing the error. Double-check the file format requirements for Adobe Sign and ensure that your PDF file meets those specifications.
- If you've verified that your PDF file is a single page and meets the necessary requirements, it's best to reach out to Support for further assistance. They can provide specific guidance on the issue you're facing and help troubleshoot any potential technical glitches.
OR try to attach an OML file or screenshots.
hope this helps
Thanks
Prince
Hello @Prince Aadil Khan Panwar
Thank you for the support.
- The PDF file is indeed 1 page. If for example i convert this pdf to a txt, i can proceed with the agreement without problems.
- The only info i can get from the requirements is the file type supported ( https://helpx.adobe.com/sign/system-requirements.html ) - do you know if there is any more info in another source?
- I have reached out to adobe also for support, waiting for their feedback.
Attached, the OML file. I am using the forge component itself to test this feature.
Best regards,
João
Hello @João Ganchinho,
While you're waiting for Adobe's support response have you tried submitting with other pdf files just to test if the issue is with that file in particular? Did those submissions work?If, so then the issue might have to do with the way the pdf file is being generated. If you have any control over how the pdf is being generated, then perhaps you could try another way to generate it.Regards
Pedro
Hello @Pedro Carvalho ,
Thank you for your suggestion, i have tried 3 different ways: Save a docx file as pdf, print a docx file using microsoft print to pdf, and export a docx file / create pdf. All of these give the same error, limit of 100 pages exceeded.
One other important info:
I have tried to upload the file to the templates table in the component (1) , and i also have the same error;
But if i upload the file to the templates in the acrobat website (2), and then refresh the table in the component, i can send the agreement IN THE COMPONENT without issues
(1)
(2)
Once again really appreciate the support,
Best Regards,
Hey @João Ganchinho,
that's strange indeed. I did some googling and there is indeed a 100 page limit for the enterprise accounts ( https://community.adobe.com/t5/adobe-acrobat-sign-discussions/adobe-sign-upload-limit-exceeded/td-p/8370839) however that shouldn't be the issue, unless somehow the pdf that you generate is interpreted by Adobe to have more than 100pages.
On the other hand, it is strange that you can upload via adobe and not through the component.What's the size of the file that you are uploading?Can you send exact screenshots of the errors that you are getting?
Also, what happens if you upload a regular pdf...without being converted from that docx file?
Regards
@Pedro Carvalho ,
Regarding the file size, it is 200Kb. I've also tried to upload a pdf file (for example a newsletter that i receive by mail) and the error is the same. This file is below 500 Kb.
Regardiding screenshot with errors, Unfortunately, i do not get any errors, i am able to create the transient Document (and receive a transient Document Id) and also to create an agreement (and receive an agreement Id). It is only when i am expecting to receive the e-mail with the document to sign, that i receive an e-mail with the statement that i cannot create the agreement because the page limit of 100 as been exceeded (the agreement status that was created is shifted to CANCELED).
I have notest that in the code of the component there is the definition of the mime type in case that adobe does not infere from the file or extension.
I have also tried to use this but without success.
Maybe i am not doing it the correct way.
Thank you for the help!
Regards,
Hi @Pedro Carvalho , my colleague ended up solving the issue, it was indeed the adding of the MIME Type to the request of the API.
And then in the adding of the file to the multiform use the added part of the mime type:
Great to hear that @João Ganchinho !
Thanks for pointing out the solution as well.