Hi,

This is regarding an update of "priority" settings by requester of support case. 

Recently i faced a situation where i wanted to reach out outsystems support case for supportcase#1 for which urgent help was required. I updated supportcase#1 with details but since my support case was put up on "normal" priority, i could not get help on time.

I had to create separate supportcase#2 just to update priority for my actual support case#1.

My idea is to allow end user to change the "priority" or introduce fetaure where requester can alert support team to reach out urgently for a perticual request.

Thanks,

Vani