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Frequent issues due to prometric during certification examination
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Out of scope
Training

I would like to bring this into your notice that every time I attempt for an Outsystems examination via pro proctor portal I have to face multiple issues as well as my colleagues face the same. This results in exam abandoned, other hurdles in exam as follows. 

  • Question Paper will not load
  • Inaudible prometric voice
  • Proctor ask to rejoin without any reason and many more unnecessary issues
  • Ask to connect proctor team or Outsystems team
  • Even After following all the instructions of proctor they don't allow to resume or retake exam
  •  It creates lot of confusion and waste lot of time 
  • Proctor is never on scheduled time and some times we have to wait for hours to complete check in process
  • At the End we will lose all the money spent to schedule the exam without appearing the exam due to their inconsistency
09 Feb 2023
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Very true Hidayat. I have also faced the same issue while giving exams. 

09 Feb 2023
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I also know of people who experienced the same issues. 

09 Feb 2023
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Hidayat's - All the point that you have mentioned are true. I had also faced those issues while giving exam. I want to include one more point here that when I had given Exam the Question area is blank and proctor doesn't give me proper solution, they just say that you can exit the application and talk with technical support team. 

09 Feb 2023
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I've also experienced the same issue.  Proctor was late.  Technical issues which meant I had to exit and then wait for another proctor, leaving me 15 minutes for the exam.  I was told to talk to the support team. 

10 Feb 2023
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Out of scope

Hi this is not to place to report problems.

For OutSystems questions, you can use the Forums.

If you are facing any issues when taking your exams, do reach out to training@outsystems.com.

All cases are being handled by OutSystems Training Team, in the best way, and in the shortest time possible, as they need to analyse issue by issue so that all candidates can take their exams fairly.

03 Mar 2023
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