Hi,;

There is already a toll free number for India.

See: https://www.outsystems.com/legal/success/support-terms-and-service-level-agreements-sla-of-the-outsystems-software/

Hi @Daniel Kuhlmann, I got it. Actually I see this after clicking on Escalate issue button. Can we add one toll free number for India. And Can we show it on Support Page footer.

because yesterday when I was looking for these toll free number, I didn't get it anywhere. So it will be easy if we can provide it on footer of support page.

I don't see that happening, the toll-free numbers are already documented. It took me literary 2 seconds to find it using google.

Actually I was checking it on Support page, because my support case was important. And Frankly speaking didn't spent much time to find out on documentation page.

Hi @Daniel Kuhlmann, If you think that this is not important you can mark it obsolete. But from end user perspective this is a valid use case and a bad user experience. When I am creating issue, all related information should be available on that page itself.  

Hi Raj,

I now see what you try to explain. On the Escalate Ticket dialog the tol- lfree number for India is not listed.

I reported this directly to OutSystems

Yes, Thanks @Daniel Kuhlmann 

Hi Raj, thanks for your feedback. Daniel surfaced the issue and the portal team will take a look. Hopefully will not take longer than a couple of sprints! Cheers!