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Change the priority of OutSystems Support Case with a simple click of Mouse
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Hello @OutSystems Community.

When we create an OutSystems Support case we are not always aware of its importance. 

My idea is to allow the possibility of clicking on the Tag with the severity of Issue (level of difficulty) of Support Case resolution for example "Normal" to "High" to open a popup with the possibility of changing the level of difficulty of the ticket. 

This idea is also in order to help the OutSystems Support team to better track the degree of demand that the resolution of each support case may require. 

Best Regards,

Paulo Russo.

08 May 2025
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Practical idea that may enhance both usability and operational efficiency.

09 May 2025
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I believe that too @Wahaj Adil. Thanks for your comment. :)

09 May 2025
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Great idea! Allowing users to adjust the severity level via a quick popup would definitely help both sides - users can reflect urgency more accurately, and Support can prioritize better.

Fully support this!

09 May 2025
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Thankyou very much @Senthil Nathan A . Thanks for your comment. :)

12 May 2025
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