Implement a set of built-in process metrics that are automatically collected and easily accessible in the ODC Portal (similar to the existing App Analytics). This would allow teams to monitor, analyze, and continuously improve their business processes without requiring custom development or external tools.
Key metrics suggested:
- Total process duration (average, median, P90, P95)
- Duration per activity/step (especially Human Activities and key decision points)
- Number of process instances started / completed in a given period (daily, weekly, monthly)
- Error rate and failure distribution by activity and by process
- SLA compliance rate (percentage of instances completed within the defined target time)
- Active instances (in progress, overdue, suspended)
- Bottleneck identification (steps with highest average waiting/processing time)
- Volume trends over time
These metrics would bring enormous value by enabling:
- Data-driven discussions between IT and business teams
- Faster identification and resolution of bottlenecks
- Better SLA management and accountability
- Continuous Process Improvement (CPI) initiatives
- Stronger governance and audit capabilities
This feature would make ODC Workflows even more competitive against dedicated BPM/low-code process tools, while keeping everything inside the same platform.