To better troubleshoot and identify add the device and package information:
Hi José,
We are already providing that information (along with some more useful information) in Service Center. Please check the documentation https://success.outsystems.com/Documentation/10/Managing_the_Applications_Lifecycle/Monitor_and_Troubleshoot/Monitor_Environments#native-app-shell-logging.
Does this answer your idea?
Best regards,
Ricardo Alves
Marking as implemented (OutSystems 10.0.804.0).