Claims management system
Efficiencies
Extensions
Insurance
EMEA
An integrated dashboard with business workflow processes for claims handlers and legal staff, designed to automate the company's claims handling processes. In the back end, OutSystems integrates with IBM BPM, the workflow engine NewGen's OmniDocs, which helps users manage 100-150 documents daily, and the BIRT reporting tool for generating letters. With the new workflow, information is centralized and transparent. Claim history is also kept in the workflow, facilitating information gathering.
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"For OutSystems to make a significant difference to our backlog, we couldn't limit its use to just light-weight, internal applications. To prove its worth, we needed the OutSystems platform to become the standard approach, even for strategic, customer-facing systems."
Eduardo Romano
CIO
Liberty Seguros
Liberty Seguros