Payment collections app

Core Systems Experiences Energy & Utilities EMEA

9

developers

12

months

A smart payment collection application that integrates with SAP, Oracle, and the systems of several EDP business units to manage all payment channels. The app is also connected to banking institutions for payment processing. When a customer visits an ATM to pay the electricity bill, the app manages the whole process from receiving payment information to communicating it to the entire organization. The app handles roughly 80% of collections, has allowed for early detection of errors and has provided a friendly UX that has decreased complaints.

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"It was impressive how the team was able to put Collect online without any commercial interruption. The robustness and control that the new app gave to operations led to a new confidence in the process. Now, people trust the system."

Marcelo Reis Commercial Director
EDP