Help You Well - Help Desk - Overview (O11) | OutSystems

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version 1.0.0 (Compatible with OutSystems 11)

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on 11 July 2023

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help-you-well

Details

Application to support IT help desk operations. Based on 3LC, give two op interfaces: Responsive Web and API based on REST (Open API) services.

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With this application it is intended to respond to support systems of IT departments. As requirements are implemented:

Robust state machine;

Asynchronous initial technician assignment;

Ticket evaluation;

Notification of unresolved tickets to each technician;

Email notification system;

REST API for interface with third parties.

Release notes (1.0.0)

License (1.0.0)

BSD-3 license (https://opensource.org/licenses/BSD-3-Clause)

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Team

MVP

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