Details

Traditional roadside assistance is slow, fragmented, and inefficient. Xebia’s solution, DriveResQ, built on the OutSystems low-code platform and integrated with Google Gemini AI, delivers fast, intelligent, and transparent recovery.

Release notes ()

Key benefits

Xebia’s solution, DriveResQ, built on the OutSystems low-code platform and integrated with Google Gemini AI, delivers fast, intelligent, and transparent recovery. Customers raise tickets with images and track status in real time, technicians receive GPS-based job allocation and payments, and admins manage tickets, assignments, and reports with ease. With automation, AI-powered damage assessment, and real-time connectivity, DriveResQ helps drivers get back on the road quickly while service providers run efficient operations.

Problems Addressed / Key Features

Instant Mobile Help

Customers raise requests via app and GPS-enabled track real-time tracking end-to-end.

AI Powered Image Assessment

Upload photos for instant AI-based analysis of repair needs and cost estimates.

Seamless Technician Dispatch

Connects customers with the nearest available technician using GPS-enabled allocation.

Complete Transparency

Live tracking from ticket creation to job completion for peace of mind.

Integrated Payments

Secure, hassle-free in-app payments once service is delivered.

Smart Admin Controls

Role-based dashboards for admins to monitor technicians, assign tasks, and track operations.

Offline Mobile Support & Secure Architecture

Works in low-connectivity zones with RBAC, encrypted storage, and secure APIs.

Technical details

Traditional roadside assistance is slow, disconnected, and lacks intelligence.

Fragmented communication between users, technicians, and support teams leads to inefficiency.

Our solution: Instant, intelligent, integrated roadside recovery—powered by automation, AI, and low-code agility.

Why DriveResQ Stands Out?

Platform: OutSystems (Low-code)
AI Integration: Google Gemini Model
Interfaces: Mobile App, Web Portal
Security: Role-Based Access Control, Secure Payments

Role-Based Workflow Capabilities

User - create service requests, upload images, track status, make payments
Technician - receive and accept job, navigate to user, close service, update status
Admin - manual assignment, technician tracking, dashboard oversight, SLA tracking

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