Been checking online and there are many different sources.. kind of confused... How do I implement a serviceNow or rather make OS11 into a ticketing platform for users to create ticket for issue etc?
I believe ServiceNow is a third party application. Instead of using a third party, is outsystem able to set up its own ticketing systems? Thanks in advance.
Source from youtube
Hello Chin,
OutSystems platform very well supports building of a ticketing system. You could either build it from scratch or use an existing application https://www.outsystems.com/forge/component-overview/9947/issue-tracker-o11
This is also one of the templates to create a new application in personal environment on top of an existing application.
Hope it helps!
Junaid
Hi, thank you... I cant seems to find a guide on how to use...
Sorry, I did not get what you mean by a guide to use it. It is a template to allow you to build an application like a ticketing system. As soon as you install it, you should be able to login as an end user and use it. You can customize it as well to support your needs if all of them are not met with the template application.
How do i access it? I install the forge but couldnt display anything...
You simply need to open the installed application in Service Studio and click on the circled button.
means i can't edit it and customize it? i thought it would be something like a UI in Outsystem for us to use..
You can edit and customize it by opening the desired module in Service Studio as shown in picture. I am not sure what is your understanding of customization, here customization I am referring to is about making code changes on the application in OutSystems development environment. It does not mean to make desired changes on the web browser by drag/drop of some controls and changing their configurations.
Alright. thank you so much
Hi,
OutSystems has no built in ticketing systems for your own purpose. The support portal is used for tickets regarding support request to OutSystems.
As stated already in this discussion, there is a sample application Issue Tracker that you could use, or you can integrate with ServiceNow through their REST API: https://www.servicenow.com/lpdem/demonow-api-integration.html
Regards,
Daniel