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Email Not Delivered Despite Resolving SMTP Error ODC
Question

Hi everyone,

I am working on refining the email functionality in the FullCalendar app to ensure that notifications are sent to users on the event date. While troubleshooting, I encountered and resolved an SMTP server error that was initially blocking the email functionality. However, even after fixing the SMTP issue, the email is still not being delivered.

Here is a detailed breakdown of the issue:

  1. SMTP Error Resolution:

    • Initially, the SMTP server was throwing an error, preventing emails from being sent.
    • I fixed the error, and it now appears resolved.
  2. Logs Indicate "OK" Status:

    • After resolving the SMTP issue, I tested the email functionality.
    • The action logs show a status of "OK" with no interruptions, suggesting that the email-sending process completes successfully.
  3. Current Issue:

    • Despite the logs showing a successful process, no email reaches the recipient's inbox.
    • I suspect the issue might involve message filtering, queuing, or some other server-level configuration.

I have attached two screenshots for reference:


  • Screenshot : Displays the current logs showing the "OK" status after the SMTP fix.

Question: What could be the possible reasons for emails not being delivered despite the logs showing a successful process? Are there specific areas I should focus on, such as spam filters, server configurations, or email headers?

Any insights or suggestions would be greatly appreciated!

Thanks in advance!

2024-03-22 09-17-23
Chandra Vikas Sharma

Hi,

As per the log shown the email sent successfully. can you please check in email configuration property the Recipient test list(Refer screenshot) should be inactive. if it's active then email send to test emailid. 


Thanks

CV

2024-02-08 05-52-50
Himanshu dwivedi

Hi Vikas , 
I checked the email configuration, the status is active but the email is not being sent.

2024-03-22 09-17-23
Chandra Vikas Sharma

Hi Himanshu ,

I am not referring this setting. check settings under application email.  please refer my screenshot for test emails settings.

thanks

cv 

2024-02-08 05-52-50
Himanshu dwivedi

Yes Vikas, I have applied this setting. After applying it, I am receiving emails only at the entered email address. The emails are being sent to my address based on the runtime email input provided through the  user

2024-03-22 09-17-23
Chandra Vikas Sharma

Hi Himanhu,

if you need to send email dynamically to the user you need to disable this and check logic of the email setting To address and set the value then only email send to specific email id.

Thanks

CV

 


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