Hello,
I have a question about email templates. I need to customize an email template to include information about the CaseNumber and its associated comments. To do this, I tried creating a custom template and passing the information using inputs or placeholders.
The CaseNumber placeholder is being filled correctly automatically, but the comments are not.
Does anyone know how to pass the comments information to the placeholder?
Hello Nuno,
Did you solve this issue? If not, can you maybe attach some screenshots?
Hi @Nuno Fontoura
Inside CMF, certain placeholders seem to be automatically getting filled by the Email Engine. These values come from the Case_Record that the framework loads by default.
But Comments are not loaded automatically and are not part of the built-in placeholder set so CMF does NOT know what to fill.
Your Comments placeholder stays empty unless you explicitly set its value before sending the email.
CMF will not fetch case comments automatically because comments are a separate entity (Case_Comment).