Hello pawan

please find below logs;

An error occurred while generating the pdf

Environment Information

eSpaceVer: Id=37722, PubId=0, CompiledWith=33.26.0.63207

RequestUrl: https://sampleserver.outsystemsenterprise.com/URL_Test_Application2/moduleservices/log?clientTimeInMillis=3766025336737 (Method: POST)

AppDomain: /LM/W3SVC/3/ROOT/URL_Test_Application2-36-333336776077303303

FilePath: D:\OutSystems\Platform Server\running\URL_Test_Application2.3663567063\

ClientIp: 30.36.57.235 X-Forwarded-For: 337.372.26.356

Locale: en-US

DateFormat: yyyy-MM-dd

PID: 3306 ('w3wp', Started='6/7/2025 5:63:67 AM', Priv=733Mb, Virt=2307303Mb)

TID: 37

Thread Name:

.NET: 6.0.30337.62000

Client Runtime Packages: client-runtime-core= 3.36.0;client-runtime-view-framework-react= 3.36.0;client-runtime-widgets= 3.22.0;

Client-Side Log

Stack

Action Name: PrintToPDF

Endpoint: screenservices/URL_Test_Application2/MainFlow/tesscreen/ActionPrintToPDF

 UltimatePDF.Error: An error occurred while generating the pdf

    at Object.s [as getException] (https://sampleserver.outsystemsenterprise.com/URL_Test_Application2/scripts/OutSystems.js?v56aGY7RPuM_hu7uI3oBpg:2:30263)

    at c.onSuccess (https://sampleserver.outsystemsenterprise.com/URL_Test_Application2/scripts/OutSystems.js?v56aGY7RPuM_hu7uI3oBpg:3:6563)

    at XMLHttpRequest. (https://sampleserver.outsystemsenterprise.com/URL_Test_Application2/scripts/OutSystems.js?v56aGY7RPuM_hu7uI3oBpg:3:3756)

Hello vignesh,

thank you for your prompt response,

i have already downloaded Ultimate PDF management component , could you please give a hint which version revision file i need to use, 

tried these still same issue

It should be the only one; delete the others. The one below is working for me. If it doesn't work, please let me know if you're working with on-premises. 

no its outsystems clould only,

tried chrome revision but still same issue

still same error

if it is related to chrome revision error should be like this

but the error i am facing is different it is like this

kindly suggest

if its personal,

better delete and reinstall the component both ultimate PDF and ultimate pdf and management , dont change any other config like temp file path/ timeout anything
just test from management screen hope it willwork

in my personal environment its already working great, I am only facing this issue using the same component in enterprise environment.

.

Hi Priya.

You shared the execution logs, but I've requested the environment information. Those are different files.

Nevertheless, the execution logs you shared have a successful PDF output, showing that Ultimate PDF is working. Does that mean that you have solved your problem?

Hello Leonardo Fernades, no problem not yet resolved

environment information file is 12 mb , forums upload widget is not taking that file

could you please suggest me a way to share that file with you

here it is , i have uploaded in the below link

https://personal-cejhbcqi.outsystemscloud.com/TestApp/testscreen?_ts=638797872053672495

could you please download it from here

Thank you.

It looks like you are using an OutSystems Platform version 11.24.0, which was released in November 2023. This version of the platform has a DLL that is incompatible with Ultimate PDF, namely it has System.Text.Json.dll version 6.0 but Ultimate PDF requires version 7.0+.

You should plan an upgrade of that environment as it is terribly outdated.

Hi!!!
Do you know if the Version 11.28.0 (Build 43201) is compatible with System.Text.Json.dll version 7.0+. ?

Regards!

Hi Luis.

It looks like version 11.28 is not compatible either.

I have determined that the platform version 30 is the lowest compatible.

I have also found where this breaking change came from. It was introduced in Ultimate PDF 15, so if you are affected by this issue, you can either upgrade to OutSystems Platform 30 or higher, or downgrade Ultimate PDF to version 14.0.1.

Please note that version 15.0.1 should fix this issue, so if you install Ultimate PDF 15.0.1, you no longer have to upgrade the platform.