In the last few weeks I went through some Learning Videos on the Outsystems Platform within Courses / Guided Path. I experienced the same two Issues:
1) Sometimes the Content of the Video is not refreshed and seems to be frozen even the audio is ongoing. After refreshing the page correct content is shown that matches to the Audio. This Issue seems to happen randomly and is not reproducable
2) After approximately two thirds of the Video Length the Video stops and goes back from full screen to Standard View - this happens every time when watching a video and is reproducable.
When I open the Developer View in Browser (MS Edge) then I can see the following Error Messages for Issue Nr. 2):
Controller [2025-04-17T07:30:48.396Z]: Invalid call of the 'SetViewedDuration' client action of the 'Locale_EN_Flow.JourneyDetail_EN' since the latter is not currently active. This is likely due to a platform's client action being used as an event handler or in a setTimeout function. Consider removing this call by using the 'On Destroy' event of the screen/block or moving your logic to a global client action.
ControllerDisposedException: Invalid call of the 'SetViewedDuration' client action of the 'Locale_EN_Flow.JourneyDetail_EN' since the latter is not currently active. This is likely due to a platform's client action being used as an event handler or in a setTimeout function. Consider removing this call by using the 'On Destroy' event of the screen/block or moving your logic to a global client action.
and:
Controller [2025-04-17T07:30:48.397Z]: Invalid call of the 'SetProgressForJourney' client action of the 'Locale_EN_Flow.JourneyDetail_EN' since the latter is not currently active. This is likely due to a platform's client action being used as an event handler or in a setTimeout function. Consider removing this call by using the 'On Destroy' event of the screen/block or moving your logic to a global client action.
ControllerDisposedException: Invalid call of the 'SetProgressForJourney' client action of the 'Locale_EN_Flow.JourneyDetail_EN' since the latter is not currently active. This is likely due to a platform's client action being used as an event handler or in a setTimeout function. Consider removing this call by using the 'On Destroy' event of the screen/block or moving your logic to a global client action.
Does anyone had the same Issues and maybe knows what causes it or how to fix it?
A fix was applied. Can you check if it's ok?
Hello @Thomas Beck
We will analyze the issue internally and get back to you with a resolution.If you reencounter the issue, please open a support ticket so we can address it promptly and update you through the appropriate channels. Thank you, Ricardo Sequeira | OutSystems Manager
Don't know if you still care about this issue but here's my workaround to this,
Firstly what I noticed; When you reach the two-third mark of a video, the lesson will be marked as completed, causing the video to exit fullscreen and the course list on the left to scroll to the selected lesson. I've noticed this issue doesn't happen on already completed lessons (have only tested a couple times. To someone with more time, feel free to confirm this).
What I think is happening; The lesson completion event triggers the course list to scroll to the selected lesson, which takes precedence over the video playback, causing the video to pause and exit fullscreen.
Workaround: If you're using an account which hasn't completed the lessons, you have to skip to the end of the video first, then you can watch the video from the start without interruption. Else, you can watch the lessons on an account which has completed all the lessons, and you shouldn't face this issue (I think).
Hello @Chua Ray-Gen,Of course, we care, and I will ask the team to take a look.When you encounter this type of issue, please submit a support ticket so we can address it promptly and keep you updated through the appropriate channels. Nevertheless, I did not miss this one.Thank you
Hi @Chua Ray-Gen ,Which journey is that? And in which version, O11 or ODC?Regards
Not sure what journey refers to but if you're talking about the lesson items in the left column under "Becoming a Web Developer", then it applies to all of them. Version is ODC.
Thomas, can you please report whether your issues are fixed now?
Hi Kilian, I have done not so much Trainings in the last time but I also haven't encountered the Issue - so it is OK for me to get this Post to closed status
Thanks, I've marked Pedro's comment as solution.
Hi @Thomas Beck when you are using your office laptop to see this video, when office wifi or VPN connected means it will come like this