20
Views
5
Comments
Customer Connections isn't working Open in browser
Question
Application Type
Reactive
Service Studio Version
11.55.19 (Build 64141)

This is what I am getting in browser I Couldn't find any mistakes I have attached the OML.

CableConnection 1.oml
2025-05-02 20-28-47
Drishti Menghani

Hi Divya,

Can you please elaborate what exactly the issue is?

Is it Customer Colum of the table not having any record?

UserImage.jpg
Divya S

Hi @Drishti Menghani,

Yes It is..... I Couldn't get the records of Customer Name, Phone Number and Employee.

2016-04-22 00-29-45
Nuno Reis
 
MVP

Hello.

You mean that you don't have a link to CustomerConnectionDetail?

That's because the Customer Name is empty. Try adding an icon or something so the link becomes visible.

2025-05-02 20-28-47
Drishti Menghani

Hi @Divya S ,

The potential issue is not setting correct Customer Id at the time of Creating Customer Connection Details.

Set the correct LocalCustomerId, I have seen it's not assigned any value, making the CustomerId null in CustomerConnection Entity. As a result the join of aggregate are not getting any value of Customer Entity making it empty in table.

 


Suggestion: 

Use a dropdown of Customers to select in the form of Customer Connection. and on change assign it to LocalCustomerId, that's how you will over with this problem.


2nd potential issue, while creating customer connection details, you are creating customer without any name that's why. Plz Check this action highlighted below and make sure it has name.

2025-05-02 20-28-47
Drishti Menghani

Hi Divya, 

Result


Attaching OML with the corrections.

Hope this will help you!!

CableConnection 2.oml
Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.