Hi everyone,

This post is to let you know about an important update to some of our Global Support phone numbers, which will take effect on Monday, June 30th, 2025.

We're always working to make your support experience better. This upcoming change will better integrate our phone support with our other communication channels, helping our teams assist you more efficiently.

What’s changing and what you need to know:

Effective June 30th, we will be updating the Global Support phone numbers for the United States and EMEA region:

• Toll-free numbers
  • Germany: +49 0800 5893080
  • Netherlands: +31 85 7990 559
  • Portugal: +351 800 450 162
  • United Kingdom: +44 808 501 2705
  • United States: +1 (888) 903-7978
• Toll number
  • United States: +1 (803) 598-9684

Additional details:

• For users in Finland, UAE, and Malaysia: The dedicated support phone lines for these countries will be discontinued due to low call volume. Customers in these regions can reach us using our general support toll number: +1 (803) 598-9684 or through our other support channels.
• Other regions: If your country is not listed above, your current support phone number will remain the same.
• General Support Toll Number: For countries not specifically listed on our support page, our general toll number will be: +1 (803) 598-9684.

What happens if you call an old number?

If you call one of the old, changed numbers after the new ones are active, you’ll hear a message guiding you to the correct new number. This recorded message will be in place for 30 days to assist with the transition.

We encourage you to update any saved contact information with the new numbers once they are active.

You will find the most up-to-date contact information on the 'Contact Channels' section of our public Support terms and service level agreements (SLA) for OutSystems software page. This page will be updated with all new numbers on June 30th.

Thank you,

The OutSystems Support Team