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Does anyone encounter ODC ServiceAction timeout problems
Discussion

We are coding apps on ODC and encountering a problem with service actions.

Application A consuming Service action from Application B. 

The Service action is light, just a small update or small query. Normally it will run immediately, but sometime, the calling service action take a lot of time of return error like service action timeout.

First time call after some hours : died, but it will work when we reproduce the process again.

In summary: It works okay 99% of times, and sometime died.

My colleague who works on another ODC project also facing same problem.

There is no problem with the code, so we can not fix it. We assume that ODC has problem with uptime infra or environment health something..

So I post a dicussion here to ask whether anyone encountering this problem.


2022-05-01 03-47-53
Jun Mun Chan

In my project, I had consumed service action from another application as well. In that service action, it is actually an API call to the ODC User APIs.

So I had thought it was an issue with the API, and had raised a ticket. But the funny thing for my situation is that,

  1. It only happens in DEV.
  2. And usually it will only happen once per day per user. And usually the first call to that service action/API
  3. In TEST and DEV, we didn't encounter such issues

Now that you had highlighted this, not sure at least for my case, it is the API call which is failing, or the service action call.

Just want to repeat, i am only encountering this issue in DEV.

Thank you.

2025-12-04 09-01-03
Kiet Phan
Champion

@Jun Mun Chan
okay, thank for sharing,
At least I'm not alone :D. There might be a sleep/wake up mechanism from the ODC platform to save resource.

Wait for some dicussion from other members.

2022-05-01 03-47-53
Jun Mun Chan

Yes, think you are right. Support had gotten back to us, citing the following documentation.

ODC Resource Capacity

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