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Lester Hanger
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Solved
Can't WAKE my Personal Environment.  Deleted after only 4 days?
Question
Personal Environment
Service Studio
Service Studio Version
11.55.42 (Build 64376)

I got a notification 4 days ago that my personal environment had gone to sleep and would be deleted deleted within 15 days.  I was unable to react immediately but figured I had at least 15 days.

Now my Service Studio tells me it is paused and offers a WAKE ENVIRONMENT button.

When I click this it takes me to the outsystems.com/csportal/ then immediately redirects to www.outsystems.com/personaledition/ which looks very different to the normal home page I am used to when I get these notifications from time to time.  There is no WAKE UP button on this or any related pages that I can find.

It now seems to have created a new personal space for me under personal-kwzoedj9.outsystems.dev/apps as I can see the default apps there on the web page.

My Service studio environment is still set to lhanger.outsystemscloud.com and I still cannot connect, even if I change Service Studio to use the above new environment.

Has my space been deleted or is there some change to the way things work?  How do I get Service studio to connect to this new personal space if it has been deleted?  (I seriously hope it hasn't)

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14 Oct 2025
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2026-07-23 14-34-51
Nuno Reis
 
MVP
Solution

Hello.

This discussion is valid in Personal Environment (O11). Go to Trial Portal like Mihai linked and wake it up.

Most links in the OS site are pointing to ODC, but you can still use your O11 environment if you look for it.


ODC

If you activate a Personal Edition that goes away in 3 days, it is because you created it and never used it. ODC PEs require more engagement than O11 PEs. If you create it and don't login into it, it goes away. If you stay offline for too long, it goes away. No suspension, really gone.

But at least, there is a reminder a couple of days before, so you have time to recover it.

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14 Oct 2025
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2026-01-28 16-57-48
Mihai Melencu
Champion
Solution

Hi @Lester Hanger ,

You should be able to wake your environment up from this page: Trial Portal . You can also see the details about your environment there.

If the link doesn't work you can go to Tools > O11 .


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14 Oct 2025
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2026-07-23 14-34-51
Nuno Reis
 
MVP
Solution

Hello.

This discussion is valid in Personal Environment (O11). Go to Trial Portal like Mihai linked and wake it up.

Most links in the OS site are pointing to ODC, but you can still use your O11 environment if you look for it.


ODC

If you activate a Personal Edition that goes away in 3 days, it is because you created it and never used it. ODC PEs require more engagement than O11 PEs. If you create it and don't login into it, it goes away. If you stay offline for too long, it goes away. No suspension, really gone.

But at least, there is a reminder a couple of days before, so you have time to recover it.

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14 Oct 2025
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Lester Hanger

Thanks so much guys!  The link to Trial Portal did the trick.  

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14 Oct 2025
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2023-07-25 08-10-27
Martin Henning
Champion

 I was hiking the way of St. James to Santiago de Compostela for a while. I was able to activate my O11 environment after that

For ODC I got a mail while hiking, it was deleted with a link valid for 7 days. Of course 7 days later I was still hiking the way of St. James. So now everything is lost? So it is not possible to use ODC personal edition and go offline for hiking? I have to decide what is more important?

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31 Aug
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2026-07-23 14-34-51
Nuno Reis
 
MVP

Hello Martin.

This was an old topic. The PE in ODC is evolving constantly and now it goes to sleep:

https://success.outsystems.com/support/outsystems_community/outsystems_personal_edition_faq/outsystems_personal_edition_hibernation_faq/


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31 Aug
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2023-07-25 08-10-27
Martin Henning
Champion

No, during my Camino my PE

  • goes to sleep
  • was deleted with 7 days to download assets
  • after another 7 days also this download link expired

Not happy about that. Next time increase my hiking weight with a laptop maybe?

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01 Sep
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Frederico Pires
Staff

Hi Martin, 

Your apps are likely still recoverable. Here's what happened:

  • Hibernation changed your PE to a sleep state after 72 hours of development inactivity. It doesn't delete anything, everything stays the same until the moment you log back in to ODC Studio, or do a publish.
  • Deletion only kicks in after a longer period of inactivity, and we notify you 3 days before. An ODC Portal login keeps your PE active, so logging in now and then is enough to hold on to it.
  • After deletion, we send a recovery link valid for 7 days. If that expires, which is what happened here, just open a support ticket, and we'll issue a fresh one so you can still recover your apps.
  • You can also request a new PE anytime at outsystems.com/personaledition.

Two more things worth mentioning:

  • If you contribute to the Community with Forge components submitted from your PE, your PE stays active as long as the component exists in the Community.
  • We recently rolled out hibernation, and over time that should let us ease up a bit on the PE lifecycle. Feedback like this is what helps push it along. 

Thanks for raising it.

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01 Sep
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2023-07-25 08-10-27
Martin Henning
Champion

Thx, it is still difficult: I have to enter an Infrastructure Activation Code. I think this is currently not possible with a deleted environment.

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01 Sep
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