Hi everyone,
I'm experiencing issues logging into ODC Studio. When attempting to sign in, I'm getting the following error message:
"Our server is experiencing some issues. Our team has been notified and will fix it as soon as possible. Please try again later."
Context:
I'm trying to understand:
This is blocking my development work, so any guidance on resolving this would be greatly appreciated.
Thanks in advance for your help!
I’ve raised a support case for this issue and have received a solution.
If you’ve recently updated Windows (specifically version KB5066835), it may cause login issues with ODC Studio. Please try uninstalling the update and then opening ODC Studio.
To uninstall the update:
Press Windows + R, type appwiz.cpl, and hit Enter.
On the left panel, click View installed updates.
In the search bar at the top right, type KB5066835.
Once found, right-click the update and select Uninstall.
Restart your PC after the process completes.
This should resolve the login issue.
The error message "Our server is experiencing some issues. Our team has been notified and will fix it as soon as possible. Please try again later." typically indicates an issue on the server-side. Below are potential causes and solutions that may help address this problem:
Temporary Server Downtime:
Incorrect Organization Domain:
[prefix]-dev.outsystems.app
[prefix].outsystems.dev
Expired Access Due to Training Environment:
Account or Invitation Issue:
Wait and Retry:
Verify Organization Name:
Check Training Period:
Support and Diagnostics:
If none of the above resolves the issue, it's recommended to submit a support ticket to OutSystems Support Portal for further investigation. Ensure you provide as much information as possible, including the exact error message, your organization details, and the diagnostic log.
I encountered the same issue — it says the server is experiencing some problems. However, when I asked my friends and they tried logging in, they had no issues. I also checked the portal and website, and both are working fine. But when I try to log in, it doesn’t work. Have you found a solution yet?
Hi Dinesh,
Thank you for your post and update - it helped me as today I faced the same issue after my computer went through some windows updates.
In my case it was gone after restarting the computer, no need to unistall any specific update.
Hi @Tomás Silva Rocha ,
Glad to hear.