Hi everyone,

I’m currently following the “Build the Intake Agent” exercise from the OutSystems training:
🔗 https://learn.outsystems.com/training/journeys/build-agentic-powered-app-3411/build-the-intake-agent-exercise/odc/10813

While testing the WorkflowNewCustomerLoan, I encountered the following error in the workflow instance:

🧠 Context

• The error appears in the step CallAgent01_Intake.

• The instance shows as “Active with error”, but the overall process still seems to proceed — I can see the Intake result (Approved) displayed correctly on the loan details screen.

• I followed the exercise exactly as described (using the provided sample data and image).

📸 Screenshots

1. Workflow instance error view (showing BedrockException)

2. Workflow logs view

3. Loan details screen showing the Intake result

🧩 Question: Even though the process continues and displays the correct result, I’d like to understand:

1. What exactly causes the Could not process image error from Bedrock?

2. Is this expected behavior (e.g., partial image parsing), or should the model fully process the input without this error?

3. Does it relate to the model type used in the exercise (perhaps using a text-only model instead of a multimodal one)?

💡 Environment

• OutSystems ODC Personal Edition

• Following the latest version of the “Build the Intake Agent” training

• AI Model:  TrialClaude3_7Sonnet

• Agent: Agent01_Intake

Thanks in advance — I’d like to share the cause and fix with my team once confirmed!