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Gerald San Jose
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Cannot receive verification code in my registered email when changing password
Question
Reactive
ODC
Application Type
Reactive

Hi,

I am experiencing an issue when attempting to change a user password in ODC OutSystems.

When I try to change the password, the system indicates that a verification code has been sent to my email address. However, I do not receive any verification code in my email inbox. I have also checked my spam/junk folder, but the email is not there.

I am using a Personal Environment.

Thank you for your assistance.

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20 Dec 2025
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2025-12-22 13-50-43
Sherif El-Habibi
Champion

Hello @Gerald San Jose,

I have seen this before. What I did was wait a couple of minutes and it eventually got sent. If you try to resend and the same issue appears, just wait. You might find that all of them get sent together. If it takes longer than expected, I would suggest raising a support ticket. 

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20 Dec 2025
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Gerald San Jose

Hi @Sherif El-Habibi ,

I see...For the meantime I will use continue with built-in community provider login to proceed. Thank you for the reply! I appreciate it.

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20 Dec 2025
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2025-12-22 13-50-43
Sherif El-Habibi
Champion
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