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[OutSystems.AI Chatbot] unable to complete configuration in  AI chatbot O11
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Hi Team,

I am configuring the AI chat bot in the studio , I have followed every step which is given in the  Configurator but at this step i am getting an error even thouh I have give admin permissions enabled

screenshots attached ... please assist further


 

,,,

2026-01-12 12-58-24
Ramaaaaa

Please make sure you are using right service role

2025-07-22 10-30-27
Mandar Deshpande

Hi @Nandini Ts 

The issue should be definitely happening at the “Validate permission” step inside the OutSystems.AI Chatbot (O11) configurator, even though Azure shows:

  • Application.ReadWrite.OwnedBy
  • Status: Granted for Default Directory

So Azure permission itself is likely correct. The most probable causes could be:

  • Wrong admin role
  • OAuth/session issue
  • Enterprise Application consent not synced
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