Hi,
I'm having an issue with UltimatePDF in ODC where one day the component works as expected and downloads the file, but the next day I get a timeout and can't download the document. However, deleting the cookies and trying again it works... for that day. Because the next there is the same issue. Any ideas what the issue is and how to solve?
Hi @Joana Contente ,
We encountered the same issue and tried updating the component and verifying the behavior. If the issue still persists, please uninstall the component and install it again, then check once more.
Regards,
Mahesh
Hi @Joana Contente
Since clearing cookies temporarily fixes the issue, this may not be a pure UltimatePDF generation problem. It could be related to cached session/authentication state or browser caching of the download request.
You can check the failing request in browser DevTools (Network tab) for timeout/401/504 responses and compare it with a working request after clearing cookies.