Hi everyone,
I am facing an issue where a process instance is getting terminated automatically. I have checked the conditional triggers and Terminate nodes in the process, but these didn't cause the termination. The Terminate Process action has not been used anywhere. The process was waiting for a Human Activity to be completed. Instead of moving forward after the human activity, the process instance got terminated automatically.
Could someone please help me understand: Under what scenarios a process can terminate automatically?
Thanks in advance
Meghana
Hello,
If possible could you share a screenshot of the process steps in service center and the logic flow of it in service studio?
You can access to Service Center > Process > process instance and view the process steps. It will show all the steps and relevant status, refer my screenshot below
HI @Nokku Meghana ,
Please check the below documentation:
https://success.outsystems.com/documentation/11/reference/outsystems_language/processes/process_tools/human_activity/?_gl=1*s1t30g*_gcl_aw*R0NMLjE3Njg5MTgxMTkuRUFJYUlRb2JDaE1JaXFiMm5LV2FrZ01WSnBWUUJoM2owZ3dKRUFBWUFTQUFFZ0pyV19EX0J3RQ..*_gcl_au*Njk1MzEzODM3LjE3Njg1NjQ3MzA.*_ga*MTgyNTk2NDI4LjE3NDE4NjQwOTQ.*_ga_ZD4DTMHWR2*czE3NjkwOTY1NTUkbzc2JGcxJHQxNzY5MDk2NjM4JGo0NiRsMCRoMA..*_ga_HGKNZZMWJS*czE3NjkwOTY1NTUkbzEyNiRnMSR0MTc2OTA5NjYzOCRqNDYkbDEkaDExMzY5MTI4OTU.*_ga_G11QMS1MBT*czE3NjkwOTY1NTUkbzQwJGcxJHQxNzY5MDk2NjM3JGo0NyRsMCRoMA..
and also check human activity Due Date configuration as well, it is set with right value.
Regards,
Manish Jawla
ah yeah, because there are no termination defined in the BPT, this important config (Due Date) can be the root cause