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Views
4
Comments
Request failed with an error
Question
Application Type
Mobile
Service Studio Version
11.55.59 (Build 64640)
Platform Version
11.40.1 (Build 46624)

We're experiencing an issue when attempting to open the application. An error message appears stating, "Request failed with an error," and "The operation was canceled." This problem occurs on all screens, and the loading time is excessively long. We started facing this issue today, but we haven't encountered such problems before.

UserImage.jpg
Łukasz Kaproń

Hi,

It sounds like you’re dealing with a classic Timeout or Connection issue. Could you share your OML file so I can investigate further? It is hard to answer it, without knowing the process.

2016-04-22 00-29-45
Nuno Reis
 
MVP

Hello.

You should check the logs. They will have more details on the cause.

Without that, we would only be guessing.

2024-10-05 13-30-20
Huy Hoang The

Hi @Tamilarasan Senthilkumar ,

You need to check the logs, errors, and traces to find out what's going on, and paste the capture of error here.

I suspect that an error occurred and the system raised an exception.

Hope this helps!

2026-02-26 06-29-24
Rahul
 
MVP

Hi @Tamilarasan Senthilkumar ,@Aamir Ali

As everyone has already suggested, we should definitely check the logs.

In addition to that, I would recommend checking at the browser level as well. Please open the Network tab in Developer Tools and identify which action or request is failing. Also, review the response details to see the exact error message being returned.

This will help us trace the issue more accurately and understand whether the problem is coming from the frontend, backend, or an integration layer.


Regards

Rahul 

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