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There was a problem. Please Contact the administrator.
Question
Application Type
Mobile

Hi there i am new in ODC, and when try to sign out there is an error:

There was a problem. Please Contact the administrator.

How to solve it?

regards and thanks

2025-12-22 13-50-43
Sherif El-Habibi
Champion

Hello @IQ78,

This is a generic error message in ODC and does not indicate a specific cause, It appears to me when my AI agent triggered some error at some point for example. You can find the exact details of the error in the ODC Portal under Logs or Traces. Checking there might help you identify the root cause. You can also take a screenshot of the error from there if it is not clear.

2016-04-22 00-29-45
Nuno Reis
 
MVP

What Sherif said.

That is a generic message for the user. To them you don't reveal what is wrong, just warn it didn't work as expected. You, as the developer of the app, can go to the logs and have more specific details

2024-10-05 13-30-20
Huy Hoang The

This is common message. U must open logs on portal and check detail errors.

2025-01-09 14-56-57
IQ78

Hi, thanks,

Specifically the error is like this:

regards and thanks

2025-01-09 14-56-57
IQ78

Thank You, Sir.

U rock!

I change the ClientLogout action only and it works like a charm.

regards

2025-12-22 13-50-43
Sherif El-Habibi
Champion

You’re most welcome 😀

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