Hello,
can you share your feedback if after the Friday's incident, you can access your personal environment or not yet?
I had open a ticket, I informed that an incident took place and today that my personal environment (https://sofianos.outsystemscloud.com/Carpet ) is fully functional. I am trying for more than 10 hours to access it without any luck.
So two options:
1. They lie to me
2. The fully rollback has not been completed yet.
@George M : I can see from https://status.outsystems.com/ there were some issues on AWS infrastructure causing issues for Personal Environment. Latest update says "We continue to closely monitor the situation and we will provide further updates when available.". So you can continue with the OutSystem Support and they should be able to resolve it.
The latest feedback is from yesterday.
Three days incident is too much. From support i got as feedback that my personal environment is fully functional but this is not correct. It would be preferred before replying to any ticket to check. Else the trust dropped
@George M : I understand your frustration. Based on the OutSystems status page, the incident still does not appear fully closed. The latest update says access is being restored, but also mentions that some customers may still experience 504 errors or access issues, and that OutSystems is continuing to monitor the situation.
So I would not assume they are intentionally giving incorrect information, but it does look possible that the recovery is not complete for every affected Personal Environment yet. If your environment is still inaccessible, I would suggest replying to the same support ticket.
I agree that support should ideally confirm the actual environment status before saying it is fully functional.