[EN]
Hello,
My Personal Environment (buenosavio.outsystemscloud.com) is returning "Service Unavailable - HTTP Error 503" for every application I tested, including my production app (PRAOGE) and the SQL Sandbox (Forge component).
Timeline - October 3, 2026 (UTC):
- ~13:15 to 13:30: several heavy read-only SELECT queries were executed through the SQL Sandbox (one query returning about 51,000 rows, followed by sequential batches of 5,000 rows).
- ~13:30: the environment stopped responding and started returning HTTP 503.
- Still unavailable at the time of this post.
Only read-only queries were executed. No data was changed, and no deployments or configuration changes were made.
Since a Personal Environment does not allow me to restart the server, could someone from OutSystems please restart or recover the environment? It hosts an application used by end users.
Thank you,
Sávio Bueno
[PT-BR]
Olá,
Meu Ambiente Pessoal (buenosavio.outsystemscloud.com) está retornando "Service Unavailable - HTTP Error 503" em todas as aplicações que testei, incluindo minha aplicação em produção (PRAOGE) e o SQL Sandbox (componente da Forge).
Cronologia - 3 de outubro de 2026 (UTC):
- ~13:15 a 13:30: foram executadas várias consultas SELECT pesadas, somente de leitura, pelo SQL Sandbox (uma consulta com cerca de 51.000 linhas, seguida de lotes sequenciais de 5.000 linhas).
- ~13:30: o ambiente parou de responder e passou a retornar HTTP 503.
- Continua indisponível no momento desta publicação.
Foram executadas apenas consultas de leitura. Nenhum dado foi alterado, e não houve publicação nem mudança de configuração.
Como o Ambiente Pessoal não permite reiniciar o servidor, alguém da OutSystems poderia reiniciar ou recuperar o ambiente? Ele hospeda uma aplicação usada por usuários finais.
Obrigado,
Hi @Savio Bueno ,
I would suggest you to raise a supporting ticket with OutSystems team. You may follow the stpes mentioned in this documentation.
BR,
Abhinav
Hi Savio Bueno,if I have a problem like this, my first action is to search on the internet to see if there is already a solution. I get a lot of hits if I search for 'Outsystems 503 personal environment' and think that the result of the next support site can be a solution for your problem: https://success.outsystems.com/support/troubleshooting/application_development/personal_environment_unavailable_http_503/
Here stands:"If you are experiencing any of the symptoms above, then your personal environment has been automatically disabled. This happened because one of your applications has exceeded the allowed resource usage. "This sounds like what you describe with: "13:15 to 13:30: several heavy read-only SELECT queries were executed through the SQL Sandbox (one query returning about 51,000 rows, followed by sequential batches of 5,000 rows) "If this does not solve your problem, if this is not solved automatically, search yourself on the internet and check out the results.If all of this does not help, then contact support as described by Abhinav Shilwant.Big change that this way of working solves your problem faster and I guess that is what you want. Kind regards,Eric Slikker