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Amit Raghuwanshi
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Service Studio 11 crashes on launch (black screen)
Question
Service Studio
Service Studio Version
11.55.91 (Build 65258)

Service Studio 11 gets stuck with a black screen when I try to open it. Here's the error from Event Viewer:

Faulting module name: libcef.DLL, version: 120.1.8.0

Exception code: 0x80000003 (STATUS_BREAKPOINT)

Faulting module path: ...\Service Studio 11\Service Studio\libcef.DLL

I tried installing and reinstalling, but during the installation process it navigates to the OutSystems website. 

Thanks in advance for your guidance and support.


Screenshot 2026-10-07 121705.png
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07 Oct
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Dhananjay Sharma

You can open support case with Outsystems with error screenshot and service studio version you are using. 

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07 Oct
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2025-12-29 06-17-15
Deepak Raj M

@Amit Raghuwanshi  

I was also facing this issue. Please try again now, as it's working for me. If you still face the issue, please contact Support. They will guide you further.

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07 Oct
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2019-01-07 16-04-16
Siya
 
MVP

@Amit Raghuwanshi : This could be because of windows graphics/hardware acceleration issue. Please see if following this discussion helps : https://www.outsystems.com/forums/discussion/68602/service-studio-11-does-not-open-anything-after-launching

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07 Oct
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