Error creating Email. Unable to fetch 

Error creating Email. Unable to fetch 

  
I have come across an issue with images in emails.

I have recently integrated Mandrill to manage all email communications from my apps. Since then, the emails do not deliver correctly, specifically:
  • Images are not displayed in the email
  • Images are attached to the email, with an unknown extension
  • This only applies to images retrieved from the database. All static images that sent are displayed correctly.
I was advised to use an escaped expression to use images from the database in an email.

"<img src='data:image/jpeg;base64," + BinaryToBase65(GetTblSignaturesByRecordId.List.Current.BinaryItems.BinaryValue) + "' style='min-height:75px;width:300px;outline:none!important'>"

To test this, i created the expression on a sample test page, and it works perfectly.

Next step was to use the same expression in an email.

The following error is received:

Error creating Email. Unable to fetch 

Here is the error stack:
Message:
Error creating Email. Unable to fetch 'data:image/jpeg;base64,/9j/4AAQSkZJRgABAQEAYABgAAD/2wBDAAIBAQIBAQICAgICAgICAwUDAwMDAwYEBAMFBwYHBwcGBwcICQsJCAgKCAcHCg0KCgsMDAwMBwkODw0MDgsMDAz/2wBDAQICAgMDAwYDAwYMCAcIDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAwMDAz/wAARCADIAfQDASIAAhEBAxEB/8QAHwAAAQUBAQEBAQEAAAAAAAAAAAECAwQFBgcICQoL/8QAtRAAAgEDAwIEAwUFBAQAAAF9AQIDAAQRBRIhMUEGE1FhByJxFDKBkaEII0KxwRVS0fAkM2JyggkKFhcYGRolJicoKSo0NTY3ODk6Q0RFRkdISUpTVFVWV1hZWmNkZWZnaGlqc3R1dnd4eXqDhIWGh4iJipKTlJWWl5iZmqKjpKWmp6ipqrKztLW2t7i5usLDxMXGx8jJytLT1NXW19jZ2uHi4+Tl5ufo6erx8vP09fb3+Pn6/8QAHwEAAwEBAQEBAQEBAQAAAAAAAAECAwQFBgcICQoL/8QAtREAAgECBAQDBAcFBAQAAQJ3AAECAxEEBSExBhJBUQdhcRMiMoEIFEKRobHBCSMzUvAVYnLRChYkNOEl8RcYGRomJygpKjU2Nzg5OkNERUZHSElKU1RVVldYWVpjZGVmZ2hpanN0dXZ3eHl6goOEhYaHiImKkpOUlZaXmJmaoqOkpaanqKmqsrO0tba3uLm6wsPExcbHyMnK0tPU1dbX2Nna4uPk5ebn6Onq8vP09fb3+Pn6/9oADAMBAAIRAxEAPwD9/KKKKAOI+Nn7R3gn9nMeEj411+20AeOvEln4Q0IzRyP/AGhqt3v+z2q7Fbaz+W+C2FG3kirXxt+PXgn9mz4fXniv4geK9A8G+G7AfvtR1i+jtLdTg4UM5G5zjhRlmPABNfj1/wAHF/8AwVT8K/Fu3+H/AMM/gd5vj/x98L/ip4f8Sah4itLZ7jwv4W1CCSaO0tby8T5DLJPIFKK2AFkBcOuyvrz4B/8ABDLQPE/j61+J/wC1V4qvP2mPi4G86M67Ht8LeHicHyNP0v8A1AjB/ikU7iofYjE0AZ1x/wAF9bT483b2X7MPwA+M37RUu8pHrVtph8N+F3IOMHUr1QFOfWLGB1p48d/8FLfjed+meA/2Yfgdp0v3ovEWtah4l1WEH+61mBbMR3zxX3/YWEGlWMNraww21tbIsUUMSBI4kUYCqo4AAGAB0qWgD8/f+Hen7bfxR+bxt+3MPDlpJ/rNN8E/DTTrXb/uXcrmYfiKVf8AggcPFH7zxn+13+2h4qlk5lgHxH+w2Lnvtgig+UfRq/QGigD4A/4hov2Xtc/5Gyz+KPj3P3/+Eg+IOrTeZ9fKmjpf+IXj9hlP9X8E5ov9zxp4gH/t9X39RQB8An/g2E/YthG60+F+uafKPuS2/jjXQ8Z9Rm8I/Sk/4hw/ghpH/IueOv2h/B2Puf2L8Sr+Ly/p5hevv+igD4A/4cQ6r4ZO/wAKftn/ALamjOPuxX3xBTVLVPpFJbj+dIf+CXX7WfhEZ8I/8FA/HluE+4niL4d6Pru72ZpGU/jX6AUUAfn4fCH/AAUv+C//AB4eL/2WvjVYRfe/tnStS8O6pOP9j7MTbqT/ALXFQ3H/AAVq/aM/ZvPmfHv9iv4iWWhxDMniD4Zaza+MoFX+KSS0j2TQxr1JdicZOPX9CaKAPnv9jT/gqn8Av2+kMHwx+JOhazrcasbjQLpmsNatSv3w9nOEmwpyCyqUyPvGvoSvm39tL/gkn8Bf283XUPHXgazg8W27CWy8W6G50rxDYSr9yRLyHDsUPKrLvQHnbXy54h+K37SP/BD6S11D4l+JdU/aY/ZYhmW3vfFM9qT44+H0DMFWe92ZGoWqZ+eXmTqfkAVHAP
Stack:
   at OutSystems.HubEdition.RuntimePlatform.Email.EmailHelper.#E4(Boolean ssIncludeImages, String ssBoundary, Boolean use_multipart_related, String relatedBoundary, Hashtable uri2cidMap, String userAgent)
   at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.CreateEmail(Boolean processAddresses, String ssFrom, String ssTo, List`1 headers, String ssCc, String ssBcc, String ssContentType, String ssCharset, String ssSubject, String ssBody, Boolean ssBodyIsHtml, String ssUrl, Boolean ssIncludeImages, String ssInReplyTo, String userAgent, String realHostname, String& ssBoundary, String& ssMail, String& emailId)
   at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.CreateEmail(String bodyUrl, String emailSubject, String emailBody, String from, String to, ...oreContent, List`1 headers, List`1 attachments, String realHostname)
   at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.CreateEmail(String bodyUrl, String emailBody, String from, String to, String cc, String bcc, Int32 activityId, Int32 tenantId, Int32 eSpaceId, String emailDefSSKey, Boolean storeContent, List`1 headers, List`1 attachments, String realHostname)
   at ssRevued.Flows.FlowMainFlow.ScrnEmailScoringRecordNotificationTEMP.Render(HtmlTextWriter writer) On
   at OutSystems.HubEdition.RuntimePlatform.Email.EmailProcessor.SendEmailRequest(String url, String from, String to, String cc, String bcc, Int32 activityId, Int32 tenantId, Boolean storeContent, EmailType type)
   at ssRevued.Flows.FlowMainFlow.WBlkwb_RecordSend.CommandOk(HeContext heContext)
-Env-
eSpaceVer: 2242 (Id=3728, PubId=3672, CompiledWith=8.0.0.8)
RequestUrl: http://app.revued.com.au/Revued/Record_Show.aspx (Method: POST)
AppDomain: /LM/W3SVC/1/ROOT/Revued-37-130250651447276000
FilePath: C:\...\PS\running\Revued.675650206\Record_Show.aspx
Locale: en-US
DateFormat: dd-MM-yyyy
PID: 2572 ('w3wp', Started='9/16/2013 10:23:30 AM', Priv=475Mb, Virt=3074Mb)
TID: 59
Thread Name:
.NET: 2.0.50727.5472

In the successful escaped expression display, the following code is generated:

<img src="data:image/jpeg;base64,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style="min-height:75px;width:300px;outline:none!important">


However, in the error, the following error message is displayed:

Error creating Email. Unable to fetch 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It seems like the second unsuccessful expression is trimmed of characters.

Any ideas??

Thanks.

-Robbie N.


Hi Robbie,

Currently the emails do not work with dataurls. I suggest you to open a support case about it.

On a side note, some email viewers don't like big emails (google for example) and inline images count as email size. Any idea why the normal attachments are not working?

Regards,
João Rosado
Robbie -

The good news is... I have a Mandril component for sending email. :D

It only covers a portion of Mandrill's functionality, but sending messages is one of them. I'll put it up on the Forge in a little bit.

J.Ja
You are a champion JJ.

Will it help with the issue of sending database images in the email content??

-Robbie

Robbie -

Not a problem! I don't know for sure if it will solve your problem, but it can't hurt.

I just uploaded it:

http://www.outsystems.com/forge/component/456/mandrill/

The nice thing is, you can do things like track if the email has been sent, and the IP addresses of anyone who clicks a link in the email, etc.

J.Ja
Justin,

Do you have a sample espace?

I keep receiving the following error:

MESSAGE: The remote server returned an error: (500) Internal Server Error.
RESPONSE: {"status":"error","code":10,"name":"PaymentRequired","message":"Email scheduling is only available for accounts with a positive balance."}

I have not set a value for the Send_At input variable, thus not scheduling the email. I have noticed on the API documentation that you are charged for a scheduled email:
send_atstring when this message should be sent as a UTC timestamp in YYYY-MM-DD HH:MM:SS format. If you specify a time in the past, the message will be sent immediately. An additional fee applies for scheduled email, and this feature is only available to accounts with a positive balance.
Validation: datetime
Any ideas?

Thanks

Robbbie


Robbie -

Sorry, where I used it, I can't share that eSpace.

I believe my implementation is using a default time if one is not provided, you can easily edit the Extension's .NET code to take that out if you don't want it.

J.Ja