Supportcase survey algorithm (somehow only 'good' supportcases get a survey?)

Evert van der Zalm

MVP

Discussion

Hello ,

What is the algorithm behind the supportcases surveys? Is there any?

I have made some supportcases the last years and all the surveys I've received are always about a case that was solved good and quickly. In that cases you can only give a more overall feedback over the OS support by the question about the 'overall OS support experience'.

I'm also curious about other OS users and their opion about this subject.

Kind regards,
Evert

03 Oct 2013

Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.

See the full guidelines