Hi All

I'm having the same error "Could not find file 'C:\Windows\TEMP\TEMPQXBACCEEVX00000000000000000000000000000000.pdf'."

I'm using the latest version (

)

My environment is on premise server.

anyone can help?

Hi Yew,

Can you share a screenshot of your configuration? 

Also have you checked the FAQ with the most common questions? 

What steps have you taken so far to troubleshoot the issue?

Thanks,

Guilherme

Hi Guilherme

For my problem (Could not find file 'C:\Windows\TEMP\TEMPOOMLTSTLBU00000000000000000000000000000000.pdf'.), we able to solved it by changing the URL to server name instead of domain name. This work perfectly. 

I'm not sure is this an issue that can be fixed in the component?

Thanks!

Xiao Hui

Hi Xiau Hui,

Glad you found a solution.

The problem you're describing seems network related an the fact that your server cannot resolve the domain. If that's the case at the component level there's nothing you can do. It's better to check with your network admin to understand what could be the problem and if it can be solved at the network level.

Cheers,

Guilherme

Hi,

I'm having the following problem.

When i use the command directly on the server the pdf is being created in "C:\Window\Temp" but when I'm running through the test page (HowToPDF.aspx) the erro "could not find file...." occurs. I'm using the impersonate functionality in the servicecenter and the execution of the command directly on the server was made with the same user.

Any help would be appreciated.

Cheers,

Ricardo Gomes

For window platform users

Firstly which version of wkhtmltopdf installable did you choose?

It has to be MinGW and has to be 32 or 64 bit installable depending on your OS.

Make sure you add all the dlls via management portal.

This should fix your issue, if not then it has to be your application issue for which I might need your oml file.

Hi Ricardo,

My guess would be for one of two things. Either the impersonate user does not have permissions to run on the windows temp folder or does not have running permissions (the generation of pdf is done through running the wkhtmltopdf tool on a process triggered using c#).

If you're using impersonate to test it properly you have to login into the server with the same credentials you're impersonating. Can you test that?

Cheers,

Guilherme

Hi Ricardo,

Forgot to mention, for some reason "htmltopdfconvertor" doesn't work if you try to convert any page which uses silk UI framework.

Also make sure the page that you are trying to convert to pdf should be anonymously accessible.

Regards,

Sree

Hi,

I'm getting this error: /tmp/TEMPLWODHJYCSRf7e6e24f47234c2cbe6a0a52fb2969ce.pdf (No such file or directory) Html2PdfConverter/binaries/wkhtmltopdf.exe: Html2PdfConverter/binaries/wkhtmltopdf.exe: cannot execute binary file.

Attached the values from the admin page.

The servers are located in a cloud environment so I don't have access to the servers itself to check the folder structure.

Any idea how to solve this?

Hi Kurt,

From the screenshot of your admin page it seems you're using the MSVC based version. That won't work as MSVC is not installed on the cloud machines.

You should use the MINGW based one more specifically the one that is now downloadable on the bleeding edge version of wkhtmltopdf site.

Cheers,

Guilherme

Hi

I'm experiencing the same issue with getting this error in service center:

Could not find file 'C:\Windows\TEMP\TEMPCHISMFNVMO00000000000000000000000000000000.pdf'.
Error: Failed loading page https://52.49.240.110/HighwayProblem/ (sometimes it will work just to ignore this error with --load-error-handling ignore)
Exit with code 1, due to unknown error

I'm operating in a cloud environment.

I've tried using the server IP address instead of the domain name and get the same issue.

I wouldn't expect the cloud server to have rights to my local PC.

Not sure what to try next. I've attached the admin screen.

Thanks

Trish

Hi Trish,

It seems you're not using the MinGW version and on the cloud that's the only version that will work. Additionally you can try the suggestion given on the error and try to ignore the error.

One additional note. If after uploading the mingw version and dlls you continue to get the error and the ignore doesn't work check if you have a SILK UI based theme because there's a known incompatibility.

Cheers,

Guilherme

Hi Guilherme

I have now had success using the 'bleeding edge' version and a non SILK theme.

I will try what you suggest and create any output pages with a non-SILK theme.

Thanks for your help

Trish

Hello,

I am getting the same issue: Could not find file 'C:\Windows\TEMP\TEMPAPVIDWEMWJ00000000000000000000000000000000.pdf

This happens when generating the pdf from the espace sample page (the google button). 

The espace is impersonating a user with read/write/execute privileges in binaries folder. When i log in in the server with this user, i can execute the .exe file and generate the pdf in the TEMP folder

This is an onpremise environment  with OS platform 10.0.604.0

Any ideas?

Thank you

Antonio Barroso

We experience this if the page does not have anonymous access. Not had the issue with the sample application though.

Trish

Hi everyone,

 We followed all the ideas and steps mentioned in this thread but we are still having problems,

 We have our entreprise environment running in the cloud, and we have the server platform 10.0.708.0, and we are using the HTMLTOPDFCONVERTER version 1.1.9.

 We had it working before, then our environment started having resource issues because of HTMLTOPDFCONVERTER, we had to ask help from Outsystems and they recovered the environment!

 But now, after updating to the latest version we are constantly having problems with it not working, so here is some info:

SETUP

In administration we have the following

PDF Generator wkhtmltopdf.exe

IMAGE Generator wkhtmltoimage.exe

Additional binaries: wkhtmltox.lib , wkhtmltox.dll

(they are from the bleeding edge 64 bits version MinGW-w64 )

TRIES:

TEST1

using the google button in the application we get the errror:

Could not find file 'C:\Windows\TEMP\TEMPMIYSEDGMVO00000000000000000000000000000000.pdf'

Stack; at OutSystems.NssHtmlConvertToPdf.CssHtmlConvertToPdf.MssGeneratePDF(String ssExecutablePath, String ssURL, String ssProxy, String ssOtherArgs, Byte[]& ssPDFBinary, String& ssMessageOutput)
   at ssHtmlToPdfConverter.RssExtensionHtmlConvertToPdf.MssGeneratePDFExtension(HeContext heContext, String inParamExecutablePath, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)

TEST2

 With our own application, we use the generatePDF action in an action, store the binary in the database, then we use the download widget to download ( using the binary in the DB) it downloads the PDF without the data ( basicaly it recreates the screen and downloads it without the data).

We also get errors in the error log:

at OutSystems.NssHtmlConvertToPdf.CssHtmlConvertToPdf.MssGeneratePDF(String ssExecutablePath, String ssURL, String ssProxy, String ssOtherArgs, Byte[]& ssPDFBinary, String& ssMessageOutput)
   at ssHtmlToPdfConverter.RssExtensionHtmlConvertToPdf.MssGeneratePDFExtension(HeContext heContext, String inParamExecutablePath, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)

and

at ssHtmlToPdfConverter.RssExtensionHtmlConvertToPdf.MssGeneratePDFExtension(HeContext heContext, String inParamExecutablePath, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssHtmlToPdfConverter.Actions.ActionGeneratePDF(HeContext heContext, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssDocumenten.RsseSpaceHtmlToPdfConverter.MssGeneratePDF(HeContext heContext, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssDocumenten.Actions.ActionDocumentOpslaan(HeContext heContext, Int64 inParamPELassenId, Boolean inParamIsFromDocument)

So note, that in test 2 we actually get 2 errors as demonstrated by the two stacks!

We appreciate all the help :)

Hi Guilherme,

What do you have in the binaries directory configuration?

Have you activated the option to log debug messages? What do you get on the general log?

Cheers,

Guilherme

It is not rendering the chinese language while generating the PDF .. is there any solution to it ?

Is there an update on this topic? Have the same issue

Hi Cristiano,

To what problem specifically are you referring to?

This topic has several types of problems reported....

Thanks,

Guiherme

Hello Guilherme,

Every now and then I get the same error from the original topic and its randomly occurring.

Could not find file 'C:\Windows\TEMP\TEMPCOAQSSEBSA00000000000000000000000000000000.pdf'.

at ssHtmlToPdfConverter.RssExtensionHtmlConvertToPdf.MssGeneratePDFExtension(HeContext heContext, String inParamExecutablePath, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssHtmlToPdfConverter.Actions.ActionGeneratePDF(HeContext heContext, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssDH_CoreLogic.RsseSpaceHtmlToPdfConverter.MssGeneratePDF(HeContext heContext, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)
   at ssDH_CoreLogic.Actions.ActionHtmlToPDFWrapper(HeContext heContext, String inParamBodyURL, String inParamHeaderURL, String inParamFooterURL, Boolean inParamIsLandscape, Boolean inParamUsePagination, Boolean inParamPaginationFooter, Int32 inParamHeaderSpacing, Int32 inParamFooterSpacing, Boolean inParamUseLetterFormat, Byte[]& outParamBinary, Boolean& outParamSuccess, String& outParamErrorMessage)

I'm on PaaS enterprise.

Best regards

Anyone had to change a configuration on the PaaS? could this be related to folder size or permissions?

Regards

This might also be based on the page  you are trying to render as PDF. 

When you get this error:

Could not find file 'C:\Windows\TEMP\TEMPTCFTTNENMT00000000000000000000000000000000.pdf'.
Exit with code 1 due to network error: RemoteHostClosedError

you need to do what J. has recommended  Above  this will give you more insight indeed.

if you get something like this (ignore the SSL errors in dev and test there is no SSL certificate loaded at this time):

--------

C:\Program Files\OutSystems\Platform Server\running\HtmlToPdfConverter.356583579
\binaries>wkhtmltopdf https://<website>/xxxx/xxxxx.aspx Test.pdf
Loading pages (1/6)
Warning: SSL error ignored
Warning: SSL error ignored
Warning: SSL error ignored
Warning: SSL error ignored
Warning: SSL error ignored
Warning: SSL error ignored
Error: Failed to load https://<website>/XXXXXXX/undefined, with network status
 code 203 and http status code 404 - Error downloading https://<website>/XXXX/undefined - server replied: Not Found
Counting pages (2/6)
Resolving links (4/6)
Loading headers and footers (5/6)
Printing pages (6/6)
Done
Exit with code 1 due to network error: ContentNotFoundError

--------

What above is stating is that the htmltopdf converter cannot access the page,  one thing you need to remember is that the wkhtmltopdf.exe will be accessing the page / URL you have provided, so if the page is not set to anonymous it will not be able to access the page to render it as pdf.  

Hello Alexei, 

My problem is fixed with latest version of the plugin and dll/exe files.

Best regards