I was facing the same issue.
I am using Windows 10 Professional 64 bit. I have all updates, including updates for Visual Studio 2015.
I installed the file mentioned in the above comments("vcredist_x86.exe") and then it started working again.
Had the same issue, in my case I had to uninstall "vcredist_x86.exe" and re-install it, thanks.
My OS10 Service Studio would show the loading bar progressing and then the logo would just disappear without any feedback as to what was happening, i had to look at the "general.txt" file to be able to identify the error and search for it.
Issues like this should be added to a troubleshooting section given the amount of people experiencing it.
Bruno Gonçalves wrote:
My bad, just saw that this is in the troubleshooting section :P I landed here from a google search, sorry.
Hello everyone,
Still having this same issue. I have a windows 10 with the latest updates, the .NETFramework 4.6.2, i installed the latest version of Visual Studio and also the vcredist_x86 file but Service Studio still doesn't work. Any updates on this issue?
In the error message that is launched when i try to open service studio from the browser after installing it appears: Could not load file or assembly 'CefSharp.dll' or one of its dependencies
Rui
As far as I know everyone that installed or reinstalled the vcredist_x86 binary that I linked from the microsoft site got his issue solved.
Did you already try to reinstall it?
Regards,
João Rosado
Just got this issue solved. I had to install the latest version of Microsoft Visual C++ 2017 Redistributable (x64).
After that i reinstalled service studio and it's working now.
Best regards,
Rui Parente
Hi all,
I think I have the same issue, but I don't know what to do more...
I'm attaching a zip with 2 screenshots. But basically I just can't open OutSystems platform, I think probably because of an update from windows.
I already uninstalled the installed the studio, with different versions, then I have done the same for the Visual Studio redistributables, restarted my pc and everything.
What can I do more?
Alexandre
up
Hello Alexandre.
Try cleaning the folder:
C:\Users\[YOUR_USER]\AppData\Local\OutSystems
and start Outsystems again.
Note: You will loose all configurations...
Hi Alexandre,
Not sure if your problem is the same as the initial ones on this topics. At least the crashes displayed as a error inside Service Studio instead of a windows generic window.
Some things that you can try:Run Service Studio as administrator and after the crash see if there is a general.txt file inside the installation folder. If there is, it should have some information about errors.
See if you have any of these folders:C:\Windows\Microsoft.NET\assembly\GAC_32\CefSharp\C:\Windows\Microsoft.NET\assembly\GAC_32\CefSharp.Wpf\
Service Studio does NOT need them (so they should not exist) but other programs can install them and create conflicts.
Regards,João Rosado
Hi all!
I managed to go back on one of the Windows 10 updates (before seeing your answer ) and it solved my problem. I'm not sure which one, but I think was one of the security updates.
It was a "silent" update, so I didn't even notice that my pc was updated.
But thanks anyway! Maybe this can help other people next time someone has the same problem ;)
Cheers,