Skip to Content (Press Enter)
2014-10-08 20-03-52
Luciano Schiavo
1284Views
8Comments
I can not connect to my environment
Question
Every time I try to connect to my environment I receive the following message: Connection timed out while contacting ´mit.outsystemscloud.com´. Check your network connection and if the problem persists increase the 'Short operations Timeout' value in Preferences.
Can anyone help me ?

Thanks
0
0
19 Feb 2016
Copy Link
2015-09-11 16-23-25
Filipe Figueiredo
Staff

Hi Luciano,


For questions or issues related with your Personal Environment, please forward those to success@outsystems.com open a support ticket.

That way we can guarantee that we give you the right assistance as soon as possible.


Still, the error you are getting looks to be related with your current network connection.

Could you please try to test it in another network connection and check if the error still persists?


Additionally, and as the error mention, you can try to increase the Short Operations Timeout configuration on Service Studio.

You just need to go to Edit -> Preferences and then setup the desired value, like shown on the image below:



Could you please give it a try and tell us how it goes?


Cheers!

1
0
19 Feb 2016
Copy Link
UserImage.jpg
Arun Kumar

Filipe Figueiredo wrote:

Hi Luciano,

For questions or issues related with your Personal Environment, please forward those to success@outsystems.com.
That way we can guarantee that we give you the right assistance as soon as possible.

Still, the error you are getting looks to be related with your current network connection.
Could you please try to test it in another network connection and check if the error still persists?

Additionally, and as the error mention, you can try to increase the Short Operations Timeout configuration on Service Studio.
You just need to go to Edit -> Preferences and then setup the desired value, like shown on the image below:



Could you please give it a try and tell us how it goes?

Cheers!

Even though I set the values of the Preferences same in the picture , the problem is not fixed. but for another login it is working fine.


1.png
0
0
10 Oct 2018
Copy Link
UserImage.jpg
Naveen Are

Arun Kumar wrote:

Filipe Figueiredo wrote:

Hi Luciano,

For questions or issues related with your Personal Environment, please forward those to success@outsystems.com.
That way we can guarantee that we give you the right assistance as soon as possible.

Still, the error you are getting looks to be related with your current network connection.
Could you please try to test it in another network connection and check if the error still persists?

Additionally, and as the error mention, you can try to increase the Short Operations Timeout configuration on Service Studio.
You just need to go to Edit -> Preferences and then setup the desired value, like shown on the image below:



Could you please give it a try and tell us how it goes?

Cheers!

Even though I set the values of the Preferences same in the picture , the problem is not fixed. but for another login it is working fine.


 Hi Arun,

Is this issue fixed?

 

0
0
01 Jul 2020
Copy Link
2014-10-08 20-03-52
Luciano Schiavo
Thanks Filipe, I have sent an email to success@outsystems.com
0
0
19 Feb 2016
Copy Link
UserImage.jpg
Kinjal Boghara

Hello @Luciano Schiavo , I am getting this error. I changed operation timeout value from 600 to 1000 then also not worked. also changed my network connection then also not worked. Please help me with this issue

1
0
11 Feb 2022
Copy Link
UserImage.jpg
Sujay Dhond

Been getting the same issue all morning. Is it resolved on your end?

0
0
11 Feb 2022
Copy Link
UserImage.jpg
JR.SRK

Did you resolve this issue?

0
0
06 Mar 2022
Copy Link
2023-03-06 05-34-13
Didin Nur Yahya

Hello. i have same issue for this. fix solution is set short operations timeout 600 and set long operations timeout 6000. it's worked for me. thank you

0
0
20 Apr 2023
Copy Link
Community GuidelinesBe kind and respectful, give credit to the original source of content, and search for duplicates before posting.