I am getting an error with the html2pdf converter on our live server (it works on our dev and test servers).

Has anyone experienced this ? or have any tips for resolution?

Our live server is a bit special:

• It is a server farm (Farm Environment option is ticked in converter admin screen)
• It is https only
• If has PCI compliant security enabled (OS say they have enabled access for the converter, but can not support us any further)
• It has whitelisting for administration pages, but this is working ok, and shouldn't affect our converted pages

ERROR:

Message Could not find file 'C:\Windows\TEMP\TEMPVHFTTUXRXO00000000000000000000000000000000.pdf'.

Error: Failed loading page https://www.google.co.uk (sometimes it will work just to ignore this error with --load-error-handling ignore)

Exit with code 1 due to network error: UnknownNetworkError

 at ssHtmlToPdfConverter.RssExtensionHtmlConvertToPdf.MssGeneratePDFExtension(HeContext heContext, String inParamExecutablePath, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)

   at ssHtmlToPdfConverter.Actions.ActionGeneratePDF(HeContext heContext, String inParamURL, String inParamProxy, String inParamOtherArgs, Byte[]& outParamPDFBinary, String& outParamMessageOutput)

   at ssHtmlToPdfConverter.Actions.ActionHtmlToPdfConverter(HeContext heContext, String inParamURL, String inParamWhereToAddPageNumber, String inParamOtherArgs, Byte[]& outParamBinary, Boolean& outParamError)

NOTES:

I have tried the "--load-error-handling ignore" option but no affect.

Occasionally the live server will make a pdf for e.g. "www.google.co.uk" but it is very slow if it does work.

I have tried toggling the Farm Environment option